Problems logging in?

A lot of folks seem to be having problems logging into the web interface at //

Chances are that it's not a problem with the server, so please have a look at the following tips before requesting help:

  • » Be sure you're logging in with the email address that you're subscribed to list(s) with, or that you plan to subscribe with.
  • » If you've forgotten your password, keep in mind that you can always request another authorization code by logging in without entering a password.
  • » If you're on a modem, make sure that you login after receiving the authorization code and set a password before disconnecting. The authorization code you receive is based partially on the IP address you request it from. The code won't work if it's sent from a different IP address, and when you disconnect/reconnect your modem, you usually get a different IP address.
  • » If it's the first time you've logged in, make sure you're entering the authorization code that was emailed to you when you first logged in without entering any password. Instructions for this are on the main login page (above). The code is a long string of numbers and letters.
  • » Make sure that you're not entering the code with any spaces on either side of the string. This is tricky; just make sure that when you copy and paste it in that you select only the letters and numbers, and not any of the space on either side of the code. This is the #1 cause of problems.
  • » Once you've logged in, enter a password in the provided boxes at the bottom of the page. This will prevent you from having to request and enter an authorization string everytime you login.
  • » If you're getting an error like "An error occurred in the processing of your request," chances are that the problem is more serious. If you're behind a web proxy, this is a sign that it's configured incorrectly -- if it's inappropriately caching pages, it will get in the way of the Web Interface's operation, and you'll get this error. If possible, turn off this proxy. If that's not possible, find whoever's running it, and tell him/her to fix it.

If you're still unable to login, please contact us, and we'll see what we can do.