[bksvol-discuss] FYI--WHo does what at bookshare
- From: Grandma Cindy <popularplace@xxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Tue, 24 Oct 2006 11:14:51 -0700 (PDT)
I just came across the list that someone posted a
while back and that I had copied (notes are either
mine or what the poster posted at the time--Gerald?
Kellie? Jake? Caarrie?) Since questions have arisen
here on the list lately, here is what she said after,
I believe, what were then new hires. smile
Cindy
Who's in charge of what at bookshare:
Janice: General Manager. Limited contact with members
and volunteers, if any now that John has been hired.
Gustavo: Administrator. Title also says he's the
Website Manager, but as far as I know, he only updates
the info on the main page and the volunteer home page.
I expect him to continue to generate Marissa's Lists.
Also handles member and volunteer accounts. My
impression is that he's still the lowest person on the
totem pole despite having Manager in his title. Will
have a more limited roll with members and volunteers
now that John has been hired. Not sure if he'll
continue to do the newsletter.
Gustavo.g@xxxxxxxxxxxx
Suzie: Works with schools and handles school accounts.
No contact with members and volunteers except at
conferences.
Jennifer: Supervisor for in-house volunteers.
Researching ways to improve the collection. Job
description said that she will supervise new upgrades,
which I'm interpreting as being the person on this
list who will interact with Engineering in order to
explain what I would loosely term as requirements. I
don't think she's very technical, so I can't say for
sure what her duties regarding upgrades will be other
than providing Engineering with a high-level
explanation of what the goals of upgrades are, and
acting as the main point of contact between the
Bookshare staff and Benetech Engineering. She's also
taking over for Janice in regards to the Tech Advisor
Group. No contact with members and volunteers except
at conferences and with Tech Advisor Group.
John: Customer Support. Will be the primary contact
for members and volunteers. He'll be taking over more
and more of the day to day contact with the list from
Janice and Gustavo. Sounds like he'll be the one to
provide news to the list from now on, so he may be
taking over the newsletter, he may just be determining
the content of the newsletter in a managing editor
type of role, or may have nothing to do with it. I
expect him to assist with admin duties, but haven't
heard that he is or will be doing so yet.
john.g@xxxxxxxxxxxx; John Glass, our Customer Support
Manager at support@xxxxxxxxxxxxx, or Gustavo.g
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