Hi Gail, If you have been validating using Kurzweil, you need to try opening the file in Microsoft Word, put a space at the beginning of the file, back space to delete it, then save, and exit Word. If that doesn't fix the problem, I don't know what to tell you. But you may well need to do this if you validated using kurzweil. This is a common problem, and the fix for it, when validating using Kurzweil. Mayrie -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of gail johnson Sent: Saturday, October 11, 2008 5:49 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Joel and the Great Merlini Help! I don't want to lose credit fr this book but I have tried on two different computers to upload this book and keep getting the same error. It keeps saying that the file is missing information or incorrect. We're using Vista. It is a separate spot on the desktop. I have been unsucessful trying for two weeks. I even had a sighted friend try to help. Thanks. The book will end up back on the download list at 2 a.m. -- Email services provided by the System Access Mobile Network. Visit www.serotek.com to learn more about accessibility anywhere. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.