Tracy, there are smart quotes in the book instead of normal quotes. They show up as the character  instead of " in the DAISY version of the book (what about BRF?) I just approved The Crystal Rose yesterday. When I checked it, I didn't notice any problems, so I'm thinking that I can't see the smart quotes in the RTF format. When I look at a book, I should search for  and if I find any, return the book for more editing with a note that says replace all quotes with a normal quote. In the meantime, Bob, do you want me to return the book to the download list so you can take out the smart quotes? I can put HOLD FOR BOB in the title if you want. Carrie ----- Original Message ---- From: Tracy Carcione <carcione@xxxxxxxxxx> To: bksvol-discuss@xxxxxxxxxxxxx Sent: Thursday, May 29, 2008 7:08:03 AM Subject: [bksvol-discuss] Re: The Crystal Rose What problem? I just validated that thing, and it looked fine to me. Tracy > This book is on the new books page and has the same problem but not as > bad. Carrie would you take a look? Kurzweil found 684. > msn rftweedy@xxxxxxxx phone number 316.5245454 skype bobwichitaks To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.