[bksvol-discuss] Re: books in the administrative cue.
- From: Scott Rains <scottr@xxxxxxxxxxxx>
- To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Thu, 8 Sep 2011 10:15:54 -0700
Hi Ya'll,
Here's the inside story.
In-house the workflow is that student requests trump all other queues.
In July we had a relatively sane number of student requested textbooks -- about
100.
In August we had a little over 300. (For those doing the math that's "sane" X
3.)
So, in September, we are digging ever deeper into the request backlog to find
that strata where "sane" was fossilized. We think it's trapped somewhere
between American History 101 and a sedimentary layer of high school biology
books flowing in from 6 states.
We promise we'll be back to our usual timeliness as back-to-school settles down.
Scott Rains
From: Judy Stouffer
<cherryjam@xxxxxxxxxxxxxxxx<mailto:cherryjam@xxxxxxxxxxxxxxxx>>
Reply-To: "bksvol-discuss@xxxxxxxxxxxxx<mailto:bksvol-discuss@xxxxxxxxxxxxx>"
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Date: Wed, 7 Sep 2011 18:56:30 -0700
To: "bksvol-discuss@xxxxxxxxxxxxx<mailto:bksvol-discuss@xxxxxxxxxxxxx>"
<bksvol-discuss@xxxxxxxxxxxxx<mailto:bksvol-discuss@xxxxxxxxxxxxx>>
Subject: [bksvol-discuss] Re: books in the administrative cue.
Dang, you beat me to asking this question, Bob! I've got books that have been
sitting in the admin queue waiting for approval for a few weeks too. Either
staff is busy, or we have cooties and no one wants to touch our
cootie-contaminated books. Or both...
Judy s., checking for cooties
Bob W wrote:
Let me say up front, I am not complaining (for a change). I am just curious.
For the last few weeks I've turned in books for administrative approval and
they seem to go off into a blackhole. They aren't approved and they aren't
rejected. They're just ignored.
My question is: should I change my behavior (take fewer books, or just hold
them here on my computer until bookshare is ready for them?)
Has anyone else noticed this problem?
Thanks.
Bob
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