Hi Rebecca, Have you tried opening several different rtf files? If you've only tried one file, maybe there's a problem with it and other ones would work. Kellie To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.