This is player related but I think the discovery I made is important to all NLS and Bookshare book users--of course, maybe you all knew this already and I am slow to finding it out LOL--so I hope this is an acceptable off topic post. A couple weeks back I reported having a bunch of trouble with some books shutting down my Stream; with the Stream confirming it was deleting books but those same books still being present on the card when I looked at it on the computer; and with books showing as loaded onto the SD card but not changing the amount of space left on the card when viewing the SD card via the Humanware Companion. Yesterday I decided to just format the SD card and start fresh. After formatting I began trying to load the card but when I went to the folder where my NLS books were saved Humanware was only able to see five out of the several dozen I have downloaded and unzipped. I viewed the folder via using Windows Explorer and saw all several dozen. Back to viewing via Humanware I was only able to see those same 5 NLS books. I closed Humanware and used Windows Explorer to drag and drop some NLS books over, and the titles showed up as being on the SD card, but when I disconnected and listened on the Stream it said I only had one book in my Talking Books. Well, looong story of investigation later it occurred to me that on July 30 I had to reset my computer to factory settings (basically F-disked) and then I used my external storage to restore all files to my computer. Well, all of the books I was having trouble with from Bookshare and NLS were the ones that were restored from the external device; books that were successfully working were ones I had downloaded and unzipped AFTER the F-disc and restoration. Apparently either my external device is set to odd settings, or NLS and Bookshare books do not survive the restoration process. For example, the NLS Folder named Holy Bible was in one spot but the contents saved to another spot. I discovered this when I erased the NLS Holy Bible overall Folder only to discover the contents/individual Holy Bible files loose in another spot. When I went to erase the content files as a group, they could not erase because the computer said the overarching Holy Bible folder was missing and asked if I'd like to restore it. When I did, I could erase all the loose parts. Totally bizarre. So I am going back and re-downloading all of the corrupted files and so far all is well! I hope I've explained this in a helpful way in case anyone else can use this information. Charisma