9to5Mac - Saturday, July 21, 2018 at 8:34 AM
You can now use Apple’s Business Chat in Messages to order drinks at a Phillies
game
Back in March, Apple released iOS 11.3 with a handful of new features,
including its new Business Chat for iMessage
functionality<https://9to5mac.com/2018/03/29/ios-11-3-release/>. This feature
allows users to easily communicate with companies directly from the Messages
app on iOS, and now it is adding a pair of new participants…
Sylvania HomeKit Light Strip
First, as reported by
TechCrunch<https://techcrunch.com/2018/07/20/dish-is-the-first-tv-provider-to-offer-support-for-apples-business-chat/>,
Dish has announced that it is the first TV provider to offer customer support
though Business Chat. Dish is allowing users to communicate with a live person
through Business Chat to make account changes, schedule appointments, and even
order a pay-per-view movie or sporting event.
Dish is including support for pay-per-view content purchases. Once a user
confirms their purchase, Dish says, they’ll have access to watch it “within
minutes” using their card on file.
“TV should be simple, so we’ve made reaching our live customer service
representatives as easy as sending a text,” said John Swieringa, Dish’s chief
operating officer, in a statement about the launch. “Adding messaging with
Apple Business Chat is a powerful way to connect with us, giving another choice
so you can pick what fits with your life.”
Meanwhile, Citizens Bank Park – home of the Philadelphia Phillies – is testing
Business Chat as a way to handle beer and other drink orders during games.
According to a report from Business
Insider<http://www.businessinsider.com/apple-business-chat-iphone-citizens-bank-park-2018-7>,
you simply scan a QR code on the back of your seat, which takes you directly
to a Business Chat conversation in Messages. From there, you can order beers or
water and pay with your phone, and someone will deliver your beverages directly
to you.
The Citizens Bank Park initiative is still in testing and currently only
supported in a handful of seating sections. Nevertheless, it represents one of
the more interesting implementations of Apple’s Business Chat that we’ve seen
thus far.
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David Goldfield
Assistive Technology Specialist
Feel free to visit my Web site
WWW.DavidGoldfield.info<http://WWW.DavidGoldfield.info>
