"Microsoft accessibility" - Google News - Friday, February 21, 2020 at 7:00 AM
Day after day, a goal to improve digital inclusion - Penn: Office of University
Communications
First things first, to clear this up, is digital inclusion the same as web
accessibility?
Yes and no. When you think of accessibility, and specifically web
accessibility, people are usually thinking about people who have some type of
permanent disability. Maybe they are blind, for instance, or perhaps they are
missing an arm. But digital inclusion encompasses accessibility. When we talk
of digital inclusion, we are taking things into consideration like situational
or contextual circumstances. With accessibility, we might be considering
somebody who is missing an arm, but we’re likely not considering someone who is
only accessing everything from their cell phone. Or let’s say they are holding
a baby. It also takes into account the types of language that we use, like
specifying binary genders, or how long someone has been using technology.
Digital inclusion reiterates that we can’t assume how people interact with
things, so it focuses on usability and tries to remove as many barriers as
possible.
The University is rolling out a new Digital Inclusion at Penn initiative, which
you are helping direct. Why is it so natural for Penn to make digital inclusion
such a big part of its mission?
Well, in the Penn Compact 2020, inclusion is listed as one of the core values.
The web accessibility project team is comprised of myself; Jim Johnson, ISC’s
custom solutions/integrations director; Rick Ward, ISC’s web hosting service
manager; Jane Holahan, the executive director of Weingarten Learning Resources
Center; Steve Minicola, the director of web communications in University
Communications; and John Mulhern III, ISC’s principal technology adviser. What
we are doing is just an extension of that value of consideration and
thoughtfulness into the technology we are using to communicate with each other
and to teach each other.
I think one of the biggest benefits of Digital Inclusion at Penn is that, time
and time again, research shows that the more diverse population that you have,
the more productive you are, and the better the ideas that are born because you
have people that are coming from so many different backgrounds and walks of
life, and see the world through different lenses. When we are working with
people who are cognitively diverse, maybe they have a different way of
operating through life than we do that makes us more aware of the things that
we do. I think it makes us more empathetic. If I have a coworker who is deaf
and needs captions or transcripts on their videos, I am way more likely to do
that on my own even if what I am doing they’re not going to see. It just makes
you a little bit more aware that there really is no ‘average.’ I think, too,
it’s also a big benefit especially for faculty—and this is kind of the
developer in me speaking—if we are saying that your course materials have to be
accessible, what that really means underneath it is that it’s structured
content that is semantically correct, like the headings are in the right
places. That makes it a lot easier to take that same content and use it in
multiple ways. It’s a way for us to become a lot more innovative with the way
that we can use all of this content we already have, because everything is
structured. By being accessible, you are can open up all this content and data
and information in ways that you wouldn’t even think that it could be.
What are some things you are doing to spread the word of digital inclusion
across the University?
Amrou Ibrahim, the associate director for assistive technology in Student
Disability Services, and I are now holding office hours every Wednesday in the
Weigle Information Commons, room 126. You don’t need a reservation. Faculty,
staff, and students are welcome to come in when they have something to talk
through, or even if they are just curious and want to learn more about things
that relate to web accessibility or digital inclusion. The team and I are also
currently working on a new accessibility website for the University that is
meant to be a knowledge hub for any faculty, staff, or student to go to whether
they need information, they need guides or resources, they need a process, or
they’re not sure what the policy around something is. Or on the flip side, if
somebody has accessibility feedback or runs into an issue, we are giving them
clear points of contact to go to. This will give a clearer path to getting
folks answers to questions they have or solutions to problems they are facing.
It will be something that’s ongoing—as we roll out new information or new
standards, this is where somebody could go to find that out. We also want to be
able to support everybody with a series of trainings or informational sessions.
We are trying to identify the gaps, whether it’s knowledge, resources, or time.
We’re trying to figure out what people need the most help with and provide the
training and support for that.
Did you bring a lot of these ideas to Penn when you got here?
One thing that I did notice about the Penn community almost instantly, was that
there is a lot of excitement and enthusiasm around this already and we already
have top level buy-in, and that’s usually the biggest hurdle. When I’ve talked
to clients in my formal role, it was always like, ‘well, how do you get people
to care?’ Here, a lot of those hurdles are already cleared. There’s already a
lot of support for this type of initiative, and a lot of people already have a
lot of great ideas, so it’s a combination of things that both I’ve seen that
have worked well and also a combination of what’s been working, or what hasn’t
been working, here already. It is a collaborative effort because this is a
University-wide initiative, so we want to make sure that we are getting ideas
from the people who are actually on the ground doing these things. We also want
to be ambitious, because we want to strive to be a leader in this.
What do you wish people knew about web accessibility?
One of the ways I usually explain what I am doing, and this is a pretty common
example in the web accessibility field, is that when people first decided to
put curb cuts on sidewalks, it was to help folks who are in wheelchairs. But
now we constantly see them being used by people who are using strollers,
children on bicycles. It is the idea that you might be solving for one but you
are extending to many. Also, to be candid, the only reason we have the phrase
‘we need to make this accessible’ is because we’ve just historically made
things inaccessible. And these standards just didn’t fall out of the sky one
day. They have been around for over 20 years and they are created by an
international organization called the W3C, which is made up of subject matter
experts and the public. They set web standards and document standards. That
said, though, to the average person, those guidelines are a lot of technical
jargon, so that in and of itself is not very accessible to folks who aren’t
developers or don’t have a technical background to parse and understand.
What makes you so passionate about web accessibility?
Technology has rapidly become the fabric of our lives, and technology advances
every single day so we need to make sure we’re not leaving anybody behind. That
could be somebody who relies on assistive technology, that could be somebody
who doesn’t have access to high-speed internet, that could be someone who is
using the internet for the first time. It encompasses everybody, but we need to
make sure that as we continue moving into the future, and being innovative and
using the latest and greatest thing, that we aren’t leaving these other
populations behind – because it happens just far too often. We are going to see
these gaps get bigger and bigger if we keep going down the route that
historically we’ve always gone down, making accessibility kind of the last item
on the list, right before the website launches, or ‘Oh, we’ll get to it in
phase 2.’ People are sometimes more concerned with budgets than about the
usability of something for everyone.
What do you want the Penn community to know?
What I’ve heard a lot from people is that they sometimes don’t know where to
go. So I want to make it clear that we hear them, we value their feedback, we
want their collaboration. It is definitely going to be a marathon; it isn’t
going to be a sprint. We are hoping to deliver what folks need in whatever way
that they need it.
https://penntoday.upenn.edu/news/day-after-day-goal-improve-digital-inclusion-web-accessibility
David Goldfield
Assistive Technology Specialist
Feel free to visit my Web site
WWW.DavidGoldfield.info
