The following message is from Eleanor Roberts and was posted to the
Peel-the-apple list.
Hi all
Just an e-mail to let you know I've had a response from Apple following
the e-mail I sent them reporting the IOS9 bugs. They say that they
really want all our help, and have asked that every time any of us
experience any form of an IOS9 accessibility bug, however mild we
think it is, to report it by e-mailing them at accessibility@xxxxxxxxx.
I paste below the text of what they said, bbut the bottom line from
them is please please all get reporting every time something occurs.
Thanks.
See text below.
Eleanor
Hello,
Thank you for your email. We appreciate the feedback.
We would like to gather as much information about all the bugs you
describe as possible, and would ask you to encourage all your contacts
to report any accessibility bugs they experience using IOS9 to us every
time they occurr. They can do so by e-mailing accessibility@xxxxxxxxx.
Please ensure that each time you/they submit a report you tell us
exactly what you were trying to do at the time the bug occurred.
Firstly, in terms of the various audio bugs you listed, we would like to
get stackshots to find out more about these behaviors. Therefore, every
time you or any of your contacts experience any form of audio bug please
do the following:
Press the home button and either of the volume buttons simultaneously.
Let up on the buttons wait a little bit (a 10 count should be fine) then
do it again.
Connect your iPhone to a computer and sync it.
The logs and stackshots will transfer to the computer during the sync.
For Mac OS X systems:
Connect your iPhone and sync it in iTunes.
In the Finder press command+Shift+G and navigate to
~/Library/Logs/CrashReporter/MobileDevice/
If you have multiple iOS devices select the appropriate device to get
the logs from.
Compress the folder and send it to us.
For Windows system:
Connect your iPhone and sync it in iTunes.
Windows XP: the crash logs are in C:\Documents and
Settings\USER\Application Data\Apple computer\Logs\CrashReporter\
Windows Vista & Windows 7: the crash logs are in
C:\Users\USER\AppData\Roaming\Apple
computer\Logs\CrashReporter\MobileDevice\device name
Secondly, regarding the bugs you are expeeriencing using bluetooth
keyboards, please can you and all your contacts report every instance of
a problem occurring to us as soon as it has happened. Please ensure you
tell us what you were trying to do with the keyboard when the problem
occurred, if/how you tried to fix it, and whether or not your attempts
to do so were successful. We do appreciate that the use of bluetooth
keybooards is very important for you, which is why we would like as
accurate a picture as possible through as many reports of what is going
on so that we can work on fixing the problems.
Finally, regarding what you described about returning to the previous
position of VoiceOver focus, please also report this to the developers
of the apps which you were using when you experienced this behavior.
Apple relies on each application developer to properly implement the
necessary components into their applications that allow VoiceOver to
work correctly. Customer feedback directly to the developer helps them
to improve performance and compatibility.
Sincerely,
Apple Accessibility
--
David Goldfield,
Assistive Technology Specialist
Feel free to visit my Web site
www.davidgoldfield.info
You are invited to visit the moderator's Web site at WWW.DavidGoldfield.Info
for additional resources and information about assistive technology training
services.
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