From: bgroffmail@xxxxxxxxxxx
Sent: Wednesday, March 13, 2019 7:31 PM
To: Ernie College ; Lisa O'Malley
Subject: Be my eyes specialized help now for Google devices
A Warm Welcome to the Newest Specialized Help Partner: Google
You can now get help managing your Google products by the tap of a button.
Hi,
We’re pleased to announce that Google is the newest company onboard the
Specialized Help platform! Specialized Help enables blind and low-vision users
to connect directly with company representatives through a live video
connection. Blind and low-vision users can now request assistance from the
Google Disability Support team through the Be My Eyes app for questions about
assistive tools and accessibility features within Google’s products.
Getting connected to the Google Disability Support team through Be My Eyes is
easy. Start by accessing the Specialized Help menu from the Be My Eyes home
screen and select Google from the list. From the Google profile, you can make a
call directly to the Google Disability Support team. Making a Specialized Help
call to Google works just like any other Be My Eyes call, except that you’ll
get connected to an official Google representative, who can help you with
troubleshooting or other questions on accessibility features within Google's
products or services effectively.
Please note that the Google Specialized Help option should only be used for
questions or issues concerning assistive tools or accessibility features within
Google’s products or services. You can make calls to Google through Be My Eyes
Monday through Friday 8AM-5PM PT. Currently in English only, from Australia,
Canada, Hong Kong, Ireland, India, Malaysia, Mexico, New Zealand, the
Philippines, Singapore, South Africa, the United Kingdom, and the United States.
If you have other requests for companies or institutions to become a part of
Specialized Help, please reply to this email or send us an email at
info@xxxxxxxxxxxx and we’ll do our best to include them on the platform.
Best regards,
Alexander Hauerslev Jensen,
CCO at Be My Eyes
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