Articles on TechRepublic - Friday, March 13, 2020 at 4:22 PM
Verizon says it won't disconnect coronavirus pandemic-impacted customers
As the economic impact grows for COVID-19 stricken communities, Verizon is
making allowances for business and residential customers.
Verizon signed onto the FCC's new "Keep Americans Connected" pledge on Friday,
and will waive late fees for 60 days for customers economically impacted by the
coronavirus.
The telecommunications giant also said it will not terminate service to any
residential or small business customers because of an inability to pay bills
due to disruptions caused by the coronavirus.
SEE: Coronavirus having major effect on tech industry beyond supply chain
delays (free PDF) (TechRepublic)
Verizon said it will "use the power of connectivity to help keep the nation's
economy moving forward." This followed Verizon's announcement on Thursday that
it will increase its capital investment guidance in 2020 from $17 to $18
billion, to $17.5 to $18.5 billion.
More about Mobility
"Now more than ever, we need to ensure that our customers, their families and
businesses have the ability to connect to the internet even if they're facing
financial hardship from the impact of the coronavirus pandemic," said Hans
Vestberg, Verizon chairman and CEO, in a press release. "We want to ensure that
our customers can continue to use the internet to work, learn, and carry on
with their lives as we all address this collective challenge. We're confident
this joint effort will help make that happen."
Vestberg continued, "I'm asking each of our business units and all of our
dedicated employees to ensure we're doing everything we can to make sure our
customers stay connected. I also want our company to look beyond this period,
ramp up our network investment, and build and focus on using the power of 5G to
make the nation's best and most reliable networks even better."
SEE: Coronavirus: What business pros need to know (TechRepublic)
Verizon ready for an increase in data traffic
Verizon says that despite the global pandemic, there has not been any
measurable increase in data usage on any of its networks, despite many
businesses and schools now operating online. In a press release, Verizon said
the company is "ready should demand increase or usage patterns change
significantly."
The company said its primary concern is to serve customers at home, as well as
first-responders and "those protecting the public," and that it monitors
network usage in the most impacted areas. It will prioritize network demand to
assist in the needs of US hospitals, first responders, and government agencies.
Verizon has a fleet of mobile assets including portable COLTs (cells on light
trucks) and COWs (cells on wheels/trucks), mobile charging stations, and more
to support first responders and their critical needs.
Company engineers continue to increase wireless capacity and fiber networks.
"Verizon operates its networks every day as though it's a snow day—events when
millions of Americans work from home while family members go online to watch
videos, play games and talk and text to their friends and families," said Kyle
Malady, Verizon's chief technology officer. "Delivering reliable networks is
what we do. While this is an unprecedented situation, we know things are
changing, and we are ready to adjust network resources as we better understand
any shifts in demand. We have the best engineers in the world monitoring the
situation closely."
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https://www.techrepublic.com/article/verizon-says-it-wont-disconnect-coronavirus-pandemic-impacted-customers/#ftag=RSS56d97e7
David Goldfield
Assistive Technology Specialist
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