Hello Tim,
Thank you so much for your comprehensive reply to my post. I am going to jump
on your instructions tomorrow, as my day is taken up. But this will be the
first thing I do tomorrow morning. Hopefully everything will fall into place.
Thanks again for taking the time to address my problem.
Best regards,
Fran Franks
On Apr 9, 2019, at 1:32 AM, <tim@xxxxxxxxxxxxx> <tim@xxxxxxxxxxxxx> wrote:PLEASE READ THIS FOOTER AT LEAST ONCE!
Hi Fran,
Many apologies for taking so long to reply, but I'm the author of
SurfaceReader, so want to get you up and running. Having said that, my
availability is likely to be sparse over the next few days.
Your configuration looks good to me, though there are a few things missing:
1 - In Sonar you need to disable the ports presented by the MCU itself. You
can do this in the Options|MIDI Devices dialog. You also need to disable the
Internal MIDI 2 input and the Internal MIDI 1 output to prevent MIDI loops;
2 - Within SurfaceReader you'll need to highlight your MCU then go to the
Surfaces menu and choose Load Application Configuration. Within the dialog
that appears, select Sonar then Tab to the OK button and press Enter - this
configures SurfaceReader to act properly when used in conjunction with
Sonar.
A couple of notes:
- Please continue to use the USB connections, as this is the way the MCU Pro
is designed to work;
- There are additional steps required in both Sonar and SurfaceReader to
handle the extender, so please ignore this for now - let's get the basic
setup working;
- The very latest versions of SurfaceReader can be had from:
32-bit:
https://www.dropbox.com/s/g04w58c36fl7lcz/SurfaceReader32.msi?dl=0
64-bit:
https://www.dropbox.com/s/56kx7cb8v2f4zkl/SurfaceReader64.msi?dl=0
Please make sure that you uninstall the previous version before installing
the new one. I'd also recommend deleting the following folders by hand once
you've done the uninstall of your current version:
C:\program files\raised bar\surfacereader
C:\programdata\raised bar\surfacereader
Please note that, depending on what version you currently have installed,
there might be a space between "surface" and "reader" in the folder names
above.
Best wishes.
Tim Burgess
-----Original Message-----
From: ddots-l-bounce@xxxxxxxxxxxxx <ddots-l-bounce@xxxxxxxxxxxxx> On Behalf
Of Fran Franks
Sent: 07 April 2019 03:23
To: ddots-l@xxxxxxxxxxxxx
Subject: [ddots-l] Trouble installing MCU Pro and Surface Reader
Hello everyone,
I am installing my very first control surface, a Mackie MCU Pro and one
extension, plus Surface Reader to get it talking. I have done my best to
follow the Surface Reader documentation, but I'm hitting a snag, and I hope
someone in the group here has time to look at this email and suggest what is
going wrong.
My system is running Sonar 8.5 on Windows 7, 64 bit, Jaws 16, and Cake
Talking, and the MCU Pro is connected to the computer via USB.
Here is what I have done so far:
1. Set the mode on the MCU pro to Mackie control.
2. Installed LoopBe30, with default settings and 2 virtual cables,
which Windows calls Internal MIDI.
3. I added the control surface to Sonar with the initial port settings
to test communication between Sonar and MCU pro as follows. Mackie control
1, Input port, MCU Pro USB v3.1, Output port, MCU Pro USB v3.1. The MCU Pro
main unit showed positive functionality and communication with the DAW,
however I'm not getting anything with the extension, a problem to work on
later. Then I reset the input port to internal MIDI 1, and the output port
to internal MIDI 2, the two virtual MIDI cables from LoopBe30. Then I shut
down Sonar before the next step.
4. Opening Surface reader, I added a new surface as Mackie MCU Pro with
the Mackie Control protocol. In the Hardware MIDI Setup, I set the input to
MCU Pro USB v3.1 and output port to Internal MIDI 1. In the Display MIDI
Setup, I set the input port to Internal MIDI 2, and the output port to MCU
Pro USB v3.1.
5. Then, when restarting Sonar, there was no functionality with the MCU
Pro, and later after rebooting the computer and first running surface
reader, I got the following Surface Reader error message. "MCU Pro USB v3.1
could not be opened." Followed by still no function when running Sonar.
Even though Sonar and the MCU Pro initially worked together with the
seemingly same input and output port, MCU Pro USB v3.1, I wonder if this is
somehow part of the problem in Surface Reader despite the care I took in
following their documentation. But, that is a very uneducated guess at
this point.
I hope someone here can point me in the right direction.
Best regards,
Fran Franks
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