I tend to agree, George. I've found very little help with equipment purchased from anywhere. I had to download the user's guides for the embosser and the software, but neither help with Duxbury assistance. So I figured I'd ask the Duxbury users. This group has been more helpful than any other. :-) From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> To: <duxuser@xxxxxxxxxxxxx> Date: 12/05/2011 09:06 AM Subject: [duxuser] Re: Looking for help using Duxbury with a SpotDot embosser Sent by: duxuser-bounce@xxxxxxxxxxxxx Perhaps this is not the most politically correct response, but when you spend around 10 times the cost of Duxbury on an embosser, I would expect the manufacturer or dealer to be able to provide you with a great deal of help here. Or is there something more specific which even they don?t know about? George. From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Robin.Gerhardt@xxxxxxxxxxxxxxxxxxx Sent: 05 December 2011 14:38 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Looking for help using Duxbury with a SpotDot embosser We just got a new SpotDot Embosser and I'm looking for ANYONE that knows ANYTHING about how to use this with Duxbury. Please contact me off list at: Robin.Gerhardt@xxxxxxxxxxxxxxxxxxx Thank you so much!