I have found the Index "Add Printer Wizard" usually resolves the problems where plug and play does not find the correct drivers - although I have not tried this for W7. You can get this wizard from the Index site by downloading the Download Manager - use this link, http://www.indexbraille.com/Downloads/Software/Drivers-and-Utilities.aspx It may be worth upgrading the Basic's firmware. The current version is 12.03.4 and has much better plug and play support. The utility for upgrading the firmware is also provided by the Download Manager. Nigel Herring Pentronics 33B Sheppard Road EMU PLAINS NSW 2750 AUSTRALIA PO Box 965 PENRITH NSW 2751 Tel. +612 4735 7355 e-mail support@xxxxxxxxxxxxxxxxx web. www.pentronics.com.au -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Alyssa Sent: Thursday, 3 December 2009 8:41 AM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: Windows Vista and Embossers I finally got Windows to recognize where it was... The problem I am now having is that it gives me an error message saying the drivers in that folder aren't compatible with a 64 bit OS. -Alyssa -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Wednesday, December 02, 2009 2:50 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: Windows Vista and Embossers Hi Alyssa, When adding the Index, point to c:\program files\Duxbury\[DBT VERSION]\Drivers\Index AB. George. -----Original Message----- From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Alyssa Sent: 02 December 2009 20:39 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Windows Vista and Embossers I just got a new laptop with Windows 7 installed. The mother board on my previous one fried, and unfortunately, I lost all programs I had saved on it. Anyway, I have DBT installed, but I cannot get the drivers for my Index Basic-D installed. The manufacturer does not seem to have updated their drivers, so the download manager offered on their site does not work. Would anyone happen to have these drivers off list they could send me? If not, is there another way around this? By the way, the embosser has 10.31 firmware on it in case that makes a difference. J Thanks. -Alyssa * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * * * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * * * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * * * * * * This message is via list duxuser at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxuser-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *