Dear Dux: Remember that if you are registered Duxbury customer, you have free technical support available via email support@xxxxxxxxxx and via telephone 978-692-3000. Please include your serial number, version of DBT WIN, embosser model, make, and firmware version, version of MS Windows, Word or any other relevant information. Quackingly yours, Neal _____ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Armando Maldonado Sent: Thursday, September 29, 2005 10:51 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] duxbury problem Hello Members, Has anyone found a solution to my earlier post? The braille keeps running on the same line, even though I wrote my printed document right. Please, help! This has been going on for two days, and I am using a romeo 25 embosser and the newest version of DBT. Thanks. Armando