The 20th edition of Accenture's annual report predicts that artificial
intelligence and robotics will be among the key technology trends that will
redefine businesses over the next three years.
The professional services company says even though people are embracing
technology more than ever before, organisations' attempts to meet their
needs and expectations can fall short.
It says the Covid-19 pandemic has amplified the pace of innovation to
historic levels and a new mindset and approach is required to succeed.
Accenture surveyed over 6,000 business and IT executives worldwide,
including more than 100 Irish executives and directors, for this year's
Technology Vision report.
The research found that 83% of Irish business leaders acknowledge that
technology has become an inextricable part of the human experience.
Accenture also surveyed 2,000 consumers around the world - 70% of whom
expect their relationship with technology to be more or significantly more
prominent over the next three years.
David Kirwan, Head of Technology at Accenture in Ireland, said companies
must adapt to meet the evolving needs of customers.
"Covid-19 is the greatest challenge the world has faced in decades and has
transformed people's lives at unprecedented scale, impacted every industry
and co-opted enterprises' ambitions for growth and innovation. Companies
need to innovate, invent and redefine more quickly than ever before," he
said.
With the enormous challenges facing companies and the world at large, the
report states that AI will be needed to help get work done, beyond
automation needs.
According to the report, Irish executives are split in their views of how
their employees will embrace robotics, with 50% saying their employees will
be challenged to figure out how to work with robots and the other 50% saying
their employees will easily figure out how to work with them.
Now, as more people stay home, and distancing becomes the new normal, the
report states that every enterprise must re-think its future through the
lens of robotics.
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