Bank of Ireland app users face having to buy new phone or
tablet to avoid losing access to digital services
An app push notification told customers last week: 'Your BOI app will
not be supported on this device after March 31 unless you update to
Android 11 or higher.'
Gabrielle Monaghan
Bank of Ireland mobile banking customers with older phones have less
than two weeks to fork out hundreds of euro on a new device because the
bank will stop issuing security updates for older operating systems by
the end of the month.
Users of the banking app received a push notification on Tuesday that
read: “Your BoI app will not be supported on this device after March 31
unless you update to Android 11 or higher.”
Customers with iPhones and iPads will need at least an iOS (Apple)
version 15 operating system, which was only released less than three
years ago. Version 11 of Android, the open-source operating system
mainly developed by Google, was released under four years ago.
A notice published on the BoI website on March 7 said its mobile banking
app will not work for customers who do not update their device by March 31.
Device manufacturers regularly update the software they use. When they
do, older operating systems are discontinued, and older software that’s
become outdated is no longer supported, the website said.
A spokesperson said: “If customers don’t update their device’s operating
system, they will no longer receive BoI app updates from the 31st March.
"That does not mean that the app will not work in the short-term, but
over time it will not work for customers as we add/update functionality.
Customers should regularly update to the latest operating system so
their device is not at risk from potential vulnerabilities.
“The operating systems that are being removed from support shortly have
not been supported by either Apple or Google for more than a year, so
they have not received any updates to address new vulnerabilities in the
operating system in over 12 months.”
Customers with Huawei phones will also be unable to access the BoI
mobile app from the end of the month, though they can still access
online banking from a desktop or laptop if they order a physical
security key from the bank.
Chinese electronics giant Huawei was prevented from using Google apps
such as the Google Play store by the US in 2019, when then-president
Donald Trump issued an executive order that effectively banned the use
of telecommunications equipment from foreign firms deemed a national
security risk.
The BoI spokesperson said its app “is only available via the Apple and
Google Store. The US brought in some changes a number of years ago
preventing Huawei from accessing the Android store. As a result, some
Huawei customers have been unable to get updates. Up to that, the app
was available to Huawei customers and many of those currently have
access to the older version of BoI’s app.”
Read more
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https://www.independent.ie/business/personal-finance/bank-of-ireland-app-users-face-having-to-buy-new-phone-or-tablet-to-avoid-losing-access-to-digital-services/a2066412880.html
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