[fb-exchange] Email messages appearing as plain text when should be HTML

From: "Cearbhall O'Meadhra" <cearbhall.omeadhra@xxxxxxx>
To: <fb-exchange@xxxxxxxxxxxxx>
Date: Fri, 8 Sep 2023 11:36:09 +0100

Hi,

Please see this discussion and check to see if your recipients are set to
receive messages as HTML as described here:

Why am I receiving an Outlook email as plain text (no formatting or colours,
etc.)

When I receive emails from an Outlook user I see only plain text but I
should be seeing formatting, tables, and font colors. For example, I receive
this:

Send via email to lead by 4:00pm

CASES assigned TODAY

CONTACTS assigned by lead TODAY

HOUSEHOLD CONTACTS elicited from CASES TODAY

NON-HOUSEHOLD CONTACTS elicited from CASE TODAY

Number of CASES with COMPLETED INTERVIEWS TODAY

Number of CONTACTS with COMPLETED INTERVIEWS TODAY

Number of CASES/CONTACTS UNABLE TO REACH - closed out

If working tomorrow, how many are currently in Outreach Underway?

If NOT working tomorrow, which Record IDs (last 4-digits) need to return to
be reassigned?

Anything else I need to know?

Eligible Record #

(last 4 digits)

Outreach Outcome ***

Vaccine Appointment Date

Site Location

How Qualify?

Other Notes (i.e. already scheduled, etc.)

1234

Appointment scheduled

2/21/21

Tully

65 years old

But what I  should be receiving is this:

Is there a setting that I need to adjust?

But what she sends should look like the attached.

Details

Reading and Receiving Messages

,

Chrome

,

Mac

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All Replies (3)

View profile for bkennelly

Feb 26, 2021

Action items for the message

That is controlled by the Outlook sender.  The sender probably does not have
your address set to receive HTML messages.   (There is a default setting and
a per-recipient setting for the preferred email format in Outlook/Exchange.
So, it is possible for different recipients to get different versions.  In
addition, the "Rich text" option will show as plain text for recipient who
are not using Outlook.)

So, ask the sender to check here default settings, and the setting for your
entry in her address book, to verify that you should be getting HTML
messages.

Edit:  I forgot to include the Microsoft help page: Change the message format
to HTML, Rich Text Format, or plain text

Last edited Feb 26, 2021

View profile for Diane Manning

Feb 27, 2021

Action items for the message

No this does not resolve the problem. The sender indicated that she is
sending all her messages in HTML. Other Gmail users have received it
correctly.

View profile for bkennelly

Feb 27, 2021

Action items for the message

The sender may think she is sending HTML, but Gmail shows what was sent.  If
you use "Show original" in Gmail to look at the raw message, you will
probably see a text/plain part, but no text/html.  If the messages was sent
using Outlook Rich Text (TNEF), you may see a "application/vnd.ms-tnef"
attachment, probably named "winmail.dat".

An HTML message will always contain a text/html part, which may be preceded
by a text/plain part.

As I wrote, the fact that other recipients got HTML does not really show that
you got HTML.  Outlook may use a different format for each recipient, based
on a setting in the Outlook address book.

Enable Dark Mode

All the best,

Cearbhall

m +353 (0)833323487 e: cearbhall.omeadhra@xxxxxxx

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[fb-exchange] Email messages appearing as plain text when should be HTML

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