Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
=20
=20
From: Amazon.co.uk <cs-reply@xxxxxxxxxxxx>=20
Sent: 19 December 2019 3:16 am
To: hollyandopal@xxxxxxxxx
Subject: A Message from Amazon Customer Service
=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D2NS9NKEKM5=
AQP&T=3DC&U=3Dhttp%3A%2F%2Fwww.amazon.co.uk%2Fref%3Dpe_572741_40935641_cs=
cem_amznhome_logo_1&H=3DUOBGHU4W6FKGPBVVR3RWBIAUM7UA&ref_=3Dpe_572741_409=
35641_cscem_amznhome_logo_1>=20
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3DCB475G32Q8=
6Z&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fcss%2Fhomepage.html%2F=
ref%3Dpe_572741_40935641_cscem_ya_1&H=3DLRHHXAL2DKR8AJDC86AOM4I5FWEA&ref_=
=3Dpe_572741_40935641_cscem_ya_1> Your Account=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D3B1VWFK9NP=
AWF&T=3DC&U=3Dhttp%3A%2F%2Fwww.amazon.co.uk%2Fref%3Dpe_572741_40935641_cs=
cem_amznhome_1&H=3DXXKANMN1XCS3DFTXWVHYPTHPKBSA&ref_=3Dpe_572741_40935641=
_cscem_amznhome_1> Amazon.co.uk=20
Message From Customer Service=20
Hello Dominique,
I'm sorry about that your Echo device isn't streaming the Christmas =
Radio.
To remedy this issue, =E2=80=8Bour technical team suggested to try =
disabling and enabling the Christmas Radio skill.
* To disable the Skill from Alexa app:
1. Swipe in from the left edge of the screen to open the menu.
2. Select Skills & Games from the sidebar menu.
3. Tap Your Skills. ...
4. Tap the Skill you wish to disable.
5. Tap on Disable Skill to remove the Skill.
6. Tap Disable and your Skill will be removed.
* Now restart your Echo device and Alexa app installed mobile phone:
1. Unplug the device from the power socket.
2. Wait for 10 seconds and then plug it to the power socket.
* To enable the skill from Alexa app:
1. Go to the menu and select "Skills."
2. Select "Categories" to browse by different skill categories or enter =
keywords in the search bar.
3. When you see a skill you want to use, select "Enable Skill." If the =
skill requires you to link an account to Alexa, a sign-in page appears =
in the app.
And then enjoy the skill by using the below voice requests:
=E2=80=8B =E2=80=9CAlexa, Play Christmas Radio=E2=80=9D
=E2=80=9CAlexa, Open Christmas Radio=E2=80=9D
=E2=80=9CAlexa, Start Christmas Radio=E2=80=9D
For more information on using the skill, check the skill's detail page =
in the Alexa app.
If an issue persist, then try un-installing and re-installing the Alexa =
app and then check with the device performance.
If you still have trouble with this feature, you can reach Amazon Device =
Customer Support by clicking the link below:
https://www.amazon.co.uk/contact-us =
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D339JNSN8NX=
544&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fcontact-us%3Fref_%3Dpe_572=
741_40935641&H=3DQJHXJ1QQQGA8WGAMPYCIIRBFKI4A&ref_=3Dpe_572741_40935641> =
Thanks for using Alexa.=20
We'd appreciate your feedback. Please use the buttons below to vote =
about your experience today.
Did I solve your problem?
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D3L2O2CD64F=
CA6&T=3DC&U=3Dhttp%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fhelp%2Fsurvey%3Fp%3DA3=
UPBMVWN8KUDM%26k%3Dhy%26ref_%3Dpe_572741_40935641_cscem_hmdyes_ht_1&H=3DT=
SHID6AFV7ONBXQBMZRDJGCGQCMA&ref_=3Dpe_572741_40935641_cscem_hmdyes_ht_1> =
Yes =
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D3AP8DZXRGH=
MYY&T=3DC&U=3Dhttp%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fhelp%2Fsurvey%3Fp%3DA3=
UPBMVWN8KUDM%26k%3Dhn%26ref_%3Dpe_572741_40935641_cscem_hmdno_ht_1&H=3DA3=
HAGOASQMAGPMANLVLQDFBQZ1SA&ref_=3Dpe_572741_40935641_cscem_hmdno_ht_1> =
No=20
Your feedback is helping us build Earth's Most Customer-Centric Company.
Warmest regards,
Sasikanth M=20
Amazon.co.uk=20
Need more help?=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D2SZJHF3RB4=
OGT&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fcss%2Forder-history%2=
Fref%3Dpe_572741_40935641_cu_ssl_kc_yo&H=3DPMG09TKLJQJ3EFYLSW3H92E2QXGA&r=
ef_=3Dpe_572741_40935641_cu_ssl_kc_yo>=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D4INUUC5TO0=
7R&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fcss%2Forder-history%2F=
ref%3Dpe_572741_40935641_cu_ssl_kc_yo&H=3DNGOPBELWTCIVEKVJIGUIJEAJLKCA&re=
f_=3Dpe_572741_40935641_cu_ssl_kc_yo> Your Orders=20
Track, Edit or Cancel orders=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D216ID11JRG=
ASR&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fcss%2Forder-history%2=
Fref%3Dpe_572741_40935641_cu_ssl_kc_rr&H=3D2ADFQYQFIAEPPZT6OMY5R9PGPDEA&r=
ef_=3Dpe_572741_40935641_cu_ssl_kc_rr>=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D1FDC7A3YZF=
KOS&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fcss%2Forder-history%2=
Fref%3Dpe_572741_40935641_cu_ssl_kc_rr&H=3DW2DNET61AJ9D8SIRUULOAWAN8LWA&r=
ef_=3Dpe_572741_40935641_cu_ssl_kc_rr> Returns & Refunds=20
Return Items or Print Labels=20
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D3KA5BWWH6O=
V98&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fhelp%2Fcustomer%2Fdis=
play.html%2Fref%3Dpe_572741_40935641_cu_ssl_kc_dc%3Fie%3DUTF8%26nodeId%3D=
200127470&H=3DMI3O88D7A2LSRL803VPZV81FUYWA&ref_=3Dpe_572741_40935641_cu_s=
sl_kc_dc>=20
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D2TNKFHL9JA=
9Y9&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fhelp%2Fcustomer%2Fdis=
play.html%2Fref%3Dpe_572741_40935641_cu_ssl_kc_dc%3Fie%3DUTF8%26nodeId%3D=
200127470&H=3DCWJAJXAEFZETG255OTO37FXXU9QA&ref_=3Dpe_572741_40935641_cu_s=
sl_kc_dc> Device Support=20
Device Help and Troubleshoot=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D2VA9ZLEBNE=
ML&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fprimecentral%2Fref%3Dp=
e_572741_40935641_cu_ssl_kc_mp&H=3D7XECGFYPD1PSJKCLR3AIQWEAZSQA&ref_=3Dpe=
_572741_40935641_cu_ssl_kc_mp>=20
=
<https://www.amazon.co.uk/gp/r.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D379SC9BO0V=
VQE&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fprimecentral%2Fref%3D=
pe_572741_40935641_cu_ssl_kc_mp&H=3DU0UPXHTFBYFPREPA03IJKPUDTUCA&ref_=3Dp=
e_572741_40935641_cu_ssl_kc_mp> Manage Prime=20
View Prime Benefits or Cancel=20
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D1U8MM9HHXY=
01Z&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fcss%2Faccount%2Fcards=
%2Fview.html%2Fref%3Dpe_572741_40935641_cu_ssl_kc_po&H=3DUKIMR3WWFAHXDP1A=
Z08KDIVLPXYA&ref_=3Dpe_572741_40935641_cu_ssl_kc_po>=20
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3DZAG04NVZLB=
TX&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fgp%2Fcss%2Faccount%2Fcards%=
2Fview.html%2Fref%3Dpe_572741_40935641_cu_ssl_kc_po&H=3DYP6J7NAC98VMBTAI3=
LV7FCNCQMOA&ref_=3Dpe_572741_40935641_cu_ssl_kc_po> Payment Options=20
Add or Edit Payment Methods=20
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3DD50RJRMLVT=
UN&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fap%2Fcnep%2Fref%3Dpe_572741=
_40935641_cu_ssl_kc_as%3F_encoding%3DUTF8%26openid.assoc_handle%3Dgbflex%=
26openid&H=3DSFEJSOAGRBAF90WPAYGLHLEHKFAA&ref_=3Dpe_572741_40935641_cu_ss=
l_kc_as>=20
=
<https://www.amazon.co.uk/gp/f.html?C=3DOG4RRSMVKVAC&K=3D1179H7C2V6Y0D&M=3D=
urn:rtn:msg:201912190316023d2c8cff5f954a5fbac73c192140p0eu&R=3D3B2C8VKUR4=
ZDR&T=3DC&U=3Dhttps%3A%2F%2Fwww.amazon.co.uk%2Fap%2Fcnep%2Fref%3Dpe_57274=
1_40935641_cu_ssl_kc_as%3F_encoding%3DUTF8%26openid.assoc_handle%3Dgbflex=
%26openid&H=3DCAXKRRLQ7D1EDM0JSJ8R0UZZAV8A&ref_=3Dpe_572741_40935641_cu_s=
sl_kc_as> Account Settings=20
Change Name, Email or Password=20
===========================================================
The fb-exchange mailing list
Manage account, subscribe or unsubscribe:
//www.freelists.org/list/fb-exchange
Archives: //www.freelists.org/archives/fb-exchange ;
Administrative contact: insight@xxxxxxxxxxxxxxxxxxxx
===========================================================
