Hello All
Please see the below notice from Tom O'Neill
Regards,
Michael
-----Original Message-----
From: tomoneill.bal@xxxxxxxxx <tomoneill.bal@xxxxxxxxx>
Sent: Monday, July 3, 2023 8:48 PM
To: lavinm37@xxxxxxxxx
Subject: Have your say on irish rails Station Customer Service Systems Project
Consultation
Hello Michael
Please share this
Tom
-----Original Message-----
From: Iarnród Éireann Irish Rail <newsletter@xxxxxxxxxxxx>
Sent: Friday, June 30, 2023 5:20 PM
Subject: Have your say on our Station Customer Service Systems Project
Consultation
To view this email as a web page, click here
<http://ie.irishrail.ie/v/MDc3LUxFQy05MDMAAAGMrBL2SKqN32lV0IPJaYl4B_ceBrHGelEIIFBPchG3bZHg938QAHX3vywT7AYv_BortrHCwBI=>
–
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SHLiMWBmMKw3hUBvQBIDP7wgnxkbACEfzzB8MoFpZBfw16UYNuR2V_NlePFLiQOwo-E=>
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SX19CYgT2WkfAdW-sFcpkhB0MR0LwDmXaRi8NeSPOQRX4rV9hKs7z0thc__oLEdBKFM=>
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2Sd1gD-SclydRbvcJSLBgfEkjhzE13B4gFlt2lWdWcvNy8kCvvR8GBoO8psz9ucOTcaM=>
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SIy91spLOl2MbLcsC3vZwUH7FeyG7hb6Uv3l_UE9Jk_SVGGeQWiP8U-yIC1Sop-w1Gg=>
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SLIp9Ccma6aIR5MpgodM6v-SEA0fhsbimBIiNv4PBOAxQuXA5lYe9wG9oH1hKn78k1A=>
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SVwqzlXhnrUGSAcTaohWyJpOOh07lVGSxD-TGte44Y8WlLpCDEwo3ToYjIx1KF3p_Ew=>
We are investing in station customer service systems - we want your feedback
Iarnród Éireann has established a Station Customer Service Systems project
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SC8RHGqjcZQ9o1k_YQk4oQkQ_h3tzucr5NJlqd1ucfXo6Yt_uvNpDyOPiTh-Jtaw6I8=>
. The project’s aim is to provide up to the minute rail information to
customers where and when they need it. This project has been set up as a
response to customer feedback and the organisation’s desire to deliver a great
journey, every journey as part of its Customer Experience Strategy.
The objective is the project is to:
Provide high-quality information: Giving customers accurate, consistent and
timely information as they need it, across the rail network in Ireland and
through digital channels.
Enhance the customer experience: Delivering best-in-class customer support
on-demand, ensuring that rail travel is accessible, safe and secure for all.
Effective management and decision-making: Providing the Iarnród Éireann team
with the data and insight they need to improve efficiency and enhance the
quality of all rail services.
Planning for Investment – have your say
The company is now moving forward to define specifications for these
communications enhancements and planning the deployment of the systems at
stations nationwide. Customer feedback is a very important part of this
process.
You can complete this short online questionnaire
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SFrOjbWD95mKlPYKaKmi-BDyczgRh-75hOFRiw-ZqVCe6qK1QryzsUIRHs3Ly0xolog=>
to have your input into the project.
The questionnaire does not request any personal information, and the data
provided will be used solely for the purpose of informing the specification of
Station Customer Services Systems. Any data collected will be destroyed upon
completion of the current preliminary design exercise.
Learn more about the project here.
<http://ie.irishrail.ie/MDc3LUxFQy05MDMAAAGMrBL2SC8RHGqjcZQ9o1k_YQk4oQkQ_h3tzucr5NJlqd1ucfXo6Yt_uvNpDyOPiTh-Jtaw6I8=>
This email was sent to you by Iarnród Éireann – Irish Rail, a designated
activity company, limited by shares, registered in Ireland at Connolly Station,
Dublin 1, No. 119571 VAT No. IE 4812851 O
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