[fb-exchange] Facebook says a 'configuration change' mistakenly logged iPhone users out of their accounts

  • From: "Dominique Farrell" <dominiqueafarrell@xxxxxxxxx>
  • To: <iphone_newbees@xxxxxxxxxxxxx>
  • Date: Sat, 23 Jan 2021 16:53:25 -0000

If you woke up this morning and were inexplicably logged out of the Facebook
app on your iPhone, you're not alone. Facebook says that a "configuration
change" affected people's ability to access the Facebook app on their iPhone
on Friday evening, but the issue appears to have since been resolved for
most users.

 

Interestingly, the issue seems to have primarily only affected iPhone users.
On Friday evening, Facebook for iOS users took to Twitter to question why
they were logged out of the application for no reason. Some users with
two-factor authentication enabled also had difficulty regaining access to
their account, and some even had to upload pictures of a valid ID to log in.
Affected users say that two-factor authentication SMS codes were very slow
to send, or didn't send at all.

 

The issue was so widespread that it turned into a
<https://twitter.com/search?q=facebook%20logged%20out&src=typeahead_click>
trending topic on Twitter as users speculated why Facebook had logged all
iPhone users out at the exact same time.

A Facebook spokesperson issued the following statement to
<https://www.engadget.com/facebook-iphone-outage-logout-061740231.html>
Engadget:

 

"We're aware that some people are currently having trouble accessing
Facebook. We believe this was due to a configuration change and we're
working to get things back to normal as quickly as possible."

 

Facebook has not offered any additional details on what exactly happened. In
a social media post, the  <https://www.facebook.com/facebookapp/> company
said the "configuration change" was resolved around 6 a.m. ET on Saturday
morning. The social network never went offline. The sole issue was that
iPhone users were logged out of their account, and some couldn't easily
regain access.



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