Source link: http://www.irishrail.ie/access-dart-app
Do you use the dart?
Iarnród Éireann are trialling a new Dart Passenger Assistance
Prototype App and it needs you.
Details follow..
Passenger Assistance Prototype App
We are developing and testing a Passenger Assistance App prototype
that will allow individuals to pre-book assistance and manage their
journeys. We are exploring whether an app such as this has the
potential to make a significant improvement to the way individuals
with mobility and vision impairments access our services. As this is a
prototype, we are currently only testing it on the DART line but would
ultimately like to extend it to our full service if successful.
We are currently looking for mobility and vision regular impaired DART
users to become part of a research panel which will include live
testing of a prototype app.
To take part participants need:
To be 18 years or older.
To have your own iPhone (iPhone 5s/6 or later).
Be comfortable making regular trips on the DART..
Agree to the terms of the testing phase..
Scope of the testing phase.
Out of the research panel we will select a group of passengers who are
regular DART users, to take the DART as they regularly would over an 8
week period, but use the Passenger Assistance prototype app to book
assistance for their journeys. We would also ask passengers to then
submit feedback on each journey taken which has been booked through
the application.
If you would like to be part of this project or if you know someone
who would, contact us through one of the following options below and a
member of our team will get back to you.
Alternatively you can email us your name and contact details directly
to accesspilot@xxxxxxxxxxxx
or call us on (01) 703 4837
FAQs
Why is this prototype app only for DART users?
The overall ambition is to roll this Passenger Assistance App across
all rail services if successful. The DART system was chosen for the
pilot project as it has only 2 directional lines (North & South), is
within a contained geographical area, has short distances between
stations, and has high numbers of accessibility journeys undertaken
every day.
What’s involved during the app trial?
You’ll need to first register your interest in the trial to then
automatically become part of a user panel.
A member of the project team will contact you with further details.
Some members of the user panel will then be selected to test the
prototype app, it will be then requested you attend one introduction
workshop that will ensure you understand how the app works and what is
required.
You’ll be asked to complete regular journeys on the DART as you
usually do, using the application to book assistance.
You’ll be asked to rate the experience on the app at the end of each
journey and report any feedback.
You may be asked to engage in further development workshops with the
project team across the testing period. (this will be indicated to you
prior to beginning the trial period).
What qualifies as a journey during the trial?
Any journey between two DART stations according to your usual usage
patterns, using the application to book assistance.
During the trial , should I book assistance over the phone as well
through the app?
No. We want to test the app’s ability to request assistance and record
journeys. Your assistance request will be confirmed through the app.
How are station operatives processing these requests?
Operatives at all the DART stations will also be testing a Passenger
Assistance App that is specific to managing requests that come in.
Will I still be able to use the current assistance booking system in
place if absolutely necessary?
Yes. Some passengers who require assistance will not be engaged in
this trial and therefore bookings will available through phoning a hub
station within a zone.
I sometimes do not book assistance prior to arriving at a station,
will I still be able to do this?
If an individual needs assistance at a station without a booking, an
operative will assist them as usual if possible. However to ensure
availability, we always recommend booking ahead to ensure
availability.
When using the app during the trial, how much notice should I give for
assistance required?
Currently it is recommended individuals book assistance 4hours ahead
of their journey. Throughout the development of this prototype, our
aim is to reduce this notice. A final notice time will be made clear
ahead of trial commencement to the user group.
What skills or equipment do I need to have?
You will need use of your own iPhone. (iPhone 5s/6 or later)
You will need to be comfortable using an app to receive information
and book your assistance required on your journeys.
You should have regular experience travelling by DART.
How will you process my data?
By agreeing to take part, you understand and agree that we (Iarnród
Éireann and our creative partner Publicis Dublin) may store and
process your data as follows:
Data
Your name, address, email, phone number, journey information
(including date, time and journey stations) and journey progress (in
the form of GPS updates), how you use the app, and any feedback you
may supply on individual journeys and your experience as a whole.
Why?
In order to coordinate the trial, communicate with you during the
trial, ensure we are aware of passenger locations throughout the
trial, check we are testing all DART stations in the trial, check
levels of service at all times of the day/week, provide you with a
travel credit (if required) and notify you of further testing/trial
opportunities for this app.
How long?
For up to a year after the end of the initial trial.
Where?
On secure servers in Ireland. The system will use the latest
encryption standards and the entire project will be GDPR compliant.
The data will not be shared with third parties.
Iarnród Éireann and Publicis Dublin will need to store and process
your data in order to facilitate your access to the app for the trial,
and to determine the outcomes of the project. We will ask you to
confirm your agreement to all terms of the trial (including how your
data will be processed) before you gain access to the app.
Confidentiality
In order to take part in the trial you confirm that you will not allow
anyone else to use the app or give anyone else your login details (we
need to know how an individual uses the app, not groups of
individuals). You also confirm that you will not share your views,
experiences or any information you receive by taking part with anyone
else. This includes the media, other train operating companies and
social media.
What are Publicis Dublin’s involvement in this prototype app?
Publicis Dublin are Iarnród Éireann’s creative partner. We work with
them across a range of projects. They are working with us to help
develop this Passenger Assistance prototype app.
Will I be paid?
No.
If I don’t have a travel pass, will my journeys be covered?
Yes, if you don’t have a Free Travel Public Service card, we will
provide you with a Leap card and travel credit on DART for the trial
period.
What happens if my train is delayed?
If your train is delayed, any assistance booked will still be
available unless otherwise communicated. Through the app, you will be
able to cancel your own attendance as well as receive notification
regarding changes to service.
A Master Hub will be notified of any disruptions that occur that may
mean a break in service for an individual requiring assistance (prior
to boarding or during journey). An operative from this Master Hub will
then contact you directly to come to the best resolution.
What if something goes wrong with the app?
If something goes wrong with the app itself you will have access to an
email you can deliver feedback to the development team.
The phone numbers of the hub stations will also be available, so you
will still be able to book assistance manually or contact an
operative. You will additionally have access to a specific contact
number in case of an emergency.
How do I access and use the app?
We will introduce you to the application and how to use it through an
introduction workshop. We will also send you an App help sheet.
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