Mary reported that when sending a message with her Gmail account in Outlook
2010, she noticed that the message is being stored twice in her Sent Items
folder.
To find out why this might be happening and how to prevent this behaviour I
found the following on the web:
https://www.msoutlook.info/question/prevent-duplicate-sent-items-gmail
For convenience I have tried to describe it in a more open way below.
The web author says:
"It may be that this happens because you are sending via the SMTP server of
Gmail and have Outlook configured to save a copy of each Sent Item.
As all the messages that you sent via the Gmail SMTP server also
automatically store a copy in your Sent Items folder of the Gmail account,
you'll end up with duplicates.
There is no option within Gmail to turn off this behaviour.
To prevent Sent Items from being duplicated, you'll need to disable the
Outlook option to save a copy of your Sent Items in your Gmail account."
Here is how to disable this option in Outlook 2010:
1. Open the File menu
2. Find Account Settings
3. select your Gmail account
4. Click the "Change" button
5. Click the "More Settings." button
6. Tab to "Sent Items"
7. disable the default "save" option to prevent duplicate Sent Items for
Gmail.
Outlook 2013 and Outlook 2016
To disable this option in Outlook 2013 or Outlook 2016:
File-> Account Settings-> Account Settings-> select your Gmail account->
button Change.-> button More Settings.-> tab Advanced-> option: Do not save
copies of sent items
Enable the option to not save copies to prevent duplicates in Gmail.
All the best,
Cearbhall
m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@xxxxxxx
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