Yes I have experienced this same issue on an iPod running IOS12 something.
after allot of tapping and swearing i can get it.
I double tap on source account and select the current account using the picker.
Then each field after that I tap the buttons that say iBan, name and amount
instead of tapping on the edit field.
its annoying
Jackie
sent from LadyJackiesIphone
On 1 Jan 2021, at 12:21 p.m., Ronan McGuirk <ronan.p.mcguirk@xxxxxxxxx> wrote:===========================================================
Happy New Year one and all!
I hope you are all keeping well in these difficult times and that 2021
will be better than 2020..
I have a VoiceOver iPhone question for anyone who uses the AIB Bank mobile
app.
I have been experiencing a problem transferring money in the AIB
Mobile App on an iPhone. Before I report this to AIB, I just wanted to
check if anyone else has had similar experiences. I am using IOS 13.7
on an iPhone SE.
What I was trying to do:
Using VoiceOver, I wanted to transfer money to somebody else’s
account. This was a new contact, an account to which I had not
transferred before.
There is a facility in the AIB Mobile App to register the phone for
this so that you don’t require a card reader for amounts under €1,000.
The phone registration process was simple. I just needed to enter
Phone number, date of birth, card account details into the app and I
received a text message with a number that I had to enter and the
process completed successfully and quickly.
Transferring money to another person proved more difficult for me.
There was a screen with a number of fields Source Account, Name of
target account, IBAN number of target account, Transaction Message
for my account, transaction message for target account, Amount to
transfer.
At first, it appeared that a double tap with VoiceOver would start the
editing process on each of these fields. I selected the source account
and entered the name of the target account. When I went to enter the
transaction message for my account, even though I selected the correct
field, the text appeared at the end of the Name field. There was a
button with the name of the fieled but selecting this button didn’t
seem to do anything. After a while I discovered a “Done” button near
the bottom of the screen. I found this difficult to navigate to, but
in the end I selected it. It seemed to me that this needs to be done
after each field is entered. This seemed to enable a new field, but
the enabled field wasn’t always the next one as they appeared on the
screen.
The worst problem was the account number. I got the IBAN in a message.
I had copied the IBAN to the clipboard with a quadruple 3-finger tap
in VoiceOver. When I got to the target account IBAN field, I went to
the rotor looking for Edit paste. There was no edit option. The App
timed out a few times and I had to re-start the whole process from
scratch. Sometimes, I got a message telling me that the app would time
out in 30 seconds unless I selected a button, and selecting this
button kept it going. I found it very annoying that it thought I was
not doing anything while I was actually updating fields on the screen.
Eventually, when on my third try I entered the IBAN field, an Edit
option appeared in the rotor. I was then able to paste the IBAN and
complete the process and transfer the money.
I don’t know what I did differently or why the Edit option appeared.
Between multiple efforts at understanding the app, multiple timeouts
and re-starts, this took me about an hour to transfer to one account.
Perhaps I am missing something obvious? Has anyone any experience of
using the AIB Mobile app for transferring money?
Any ideas on how to persuade this to operate more smoothly?
Best regards,
Ronan
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