In Attendance via Zoom:
1Declan Meenagh
2 Cearbhall O'Meadhra:
3 Paul Griffith:
4 Eamon O'Connor#
5 Michael Lavin
6 Albert Brown
7 Annette McCarthy
8 Tom Langan
9Michael Brown
10 Martha Parkinson
11 Noreen Meagher
12 Gerry Eastwood
13 Joan Kearns
14 Mary Lavelle
15 Joe Murphy
16 Martin Kelly
17 John Chambers
18 Bob Corazza
Paul shared some information: His wife Priscilla, filled in one of those -
surveys for the Bank Of Ireland rate our service.
She was calling the help line on behalf of Paul and Herself, and gave some
zero' ratings, like
The call centre terminating the call, as she did not put in a number to
access the correct service, which she did, but the mobile did not recognize
the
Entry, and the phone went dead. This happened several times sometimes with
voice over, which nearly always happens, and also happened without voice
over been on.
This happened last June, but a lady rang from the bank on last Saturday
afternoon,
To know why she gave such bad ratings to the helpline.
She explained a number of issues, and handed her phone to paul, who outlined
several issues in dealing with the helpline,
Like inputting number digits several times to find out that the digit did
not enter properly .
Paul took the opportunity to criticize their website, outlining the fact
that several buttons were not labelled for
Screen readers. The girl took down and gave Paul a special number open 24/7,
which contacted will only have two options.
Paul will try this service soon and report back to the meeting.
Tom has a problem, when asking Siri to open UTUBE, Siri says that Siri
cannot open UTUBE, as Siri does not have added support.
Albert says that since the last update to UTUBE,
This keeps happening.
The was a guest speaker a very well spoken lady from India, named Ruchi
She is an expert on accessability for visually impaired people, and was
interesting
And very well informed. She was interested in helping out with other
businesses /websites and visually impaired IT problems for
Those with sensory issues using the internet PC'S Laptops and so on.
Michael/Albert/Cearbhall where very productive in this part of the meeting,
And made several great contributions, and Cearbhall undertook,
To contact Ruchi soonand to do some work with her.
More discussion ensued on the Bank Of Ireland website,
Wit again outlining the great function of using Control plus letter F(find
what)
Key stroke, which one can use on any website to find out things they are
looking for, quicker and more efficient.
This key stroke is a favourit of Berts and its where Paul got
The idea of using it , for all troublesome websites.
Paul
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