*Thank you for your support through workshop on Effective Listening. *
Below are the answers for the workbook to ensure that you have all the data
for all 9 Techniques…
If you will take a couple minutes over the next 24-48 hours to review and
fill in the material
… your chances of retaining the points will be 75% greater!
*if you had one of the white cover workbooks the page reference will be off
by 1 page, follow the “techniques” by number and all data will match.
*Page #7*
*Technique #1*
*It is important that you learn to like to listen.*
4 Focus your eyes on… *the person who’s talking*
4 Be attentive. If you happen to be sitting… *lean forward occasionally*
4 Respond with appropriate facial … *expressions*
4 Encourage the Speaker by asking… *supporting questions*
4 React to… *what the speaker is saying*
*Page #8*
*Technique #2*
*Learn to: ignore distractions*
Visually and mentally *focus* on the Speaker
Listen with your* eyes* as well as with your ears
Tell yourself : *“I’ll listen to this speaker* *only”*
*Technique #3*
*Summarize **what the speaker is saying*
Listen for *main *points
Pick out *key* words
Methods for summarizing
1. Concentrate on ideas rather than… *facts*
2. Mentally… *outline * or take written notes
3. Compare and… *contrast *
*Page #9*
4. Think ahead of the… *speaker *
5. N*umber * the points you listen to
6. Create an… *acronym*
*Technique #4*
*Learn to: tame your emotions*
Concepts for controlling emotion:
Controlling emotion is a *mental* attitude
Settle on an appropriate *degree* of emotion.
*Technique #5*
*Learn to eliminate hasty judgements*
Avoid *selective *listening at any cost
*Connotation* is the meaning of words through suggestion or implication
Page #10
*Denotation* is the specific or dictionaly meaning of words.
When people assign different meanings to the same word *bypassing* takes
place
A fact is a condition or event that can be *verified*
An opinion can not be *verified* since it is an expression
of a judgement.
*Technique #6*
*Never interrupt and always listen to understand*
Here are the ways we interrupt a speaker:
4 When we… argue mentally
4 When we ponder something said while … *another point is made*
4 When we … *mentally question* a statistic which is presented
4 When we don’t remain* … open* to reasons, arguments and data.
*Technique #7*
*Learn to inspire openness*
*Ways to inspire openness in the speaker*
4 Look at the … *person speaking*
4 Nod in … *agreement *
4 Smile whenyou hear something you… *like *
4 Communicate your … *reception *
4 Look … *friendly*
4 React … *positively*
Page #11
Empathize
4 Look like a … *good listener*
Three methods for obtaining information:
Ask Questions:*How, What, When, Where, Why and Who*
Tell the speaker where you lack *information *on a subject
Respond to what is said. Ask if you have *interpreted *and *understood*
correctly
Page #12
*Technique #8*
*Acknowledge the need to listen.*
If we mentally decide we need to listen to what is being said chances are
that *we’ll gain something by it.*
If you develop the ability to tell yourself that you* need to listen *you’ll
improve your listening
If you convince yourself that you *need to listen* chances are you will
gain something from it.
*Technique #9*
*Generate conclusions.*
Conclusions are* reasoned *thoughtful interpretations.
Use your mental time to generate conclusions based on:
*Facts*
*Content*
What the speaker *actually says*, not what you guess or hope the speaker
says.
Page #13
Nine techniques for better listening:
1. *Like to listen. *
2. *Ignore distractions. *
3. *Summarize. *
4. *Tame emotions. *
5. *Eliminate hasty judgments. *
6. *Never interrupt. *
7. *Inspire openness. *
8. *Need to listen. *
9. *Generate conclusions. *
*Namaste! *
*Lori*
