As I said on messenger yesterday - people and their wafty browsers...
As for the form not working that's something to take up with Benjamin.
On 6 May 2021 10:47:35 BST, nick apps <nick_apps@xxxxxxxxxxx> wrote:
Had this email sent from a mate , I told him we are working on these
issues as we have a temporary solution at the moment . .....
Hi Nick.
Just had a look at the hastingsrock.co.uk<http://hastingsrock.co.uk>
website. As you say it is up again , but that's about all.
The player on it does not work in Chrome or MS Edge.
Thought I would try out the CONTACT Form. Filled it in with a short
message and on send it comes back with a new webpage saying:
"THIS FORM IS NOT SET UP YET."
Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for
Windows 10
From: sfhrock<mailto:sfhrock@xxxxxxxxxxxxxxxxx>
Sent: 06 May 2021 08:49
To: hrock@xxxxxxxxxxxxx<mailto:hrock@xxxxxxxxxxxxx>
Subject: [Hastings Rock] Re: Fwd: [Ticket ID: 872824] Account Suspended
- 7.2.9 (e) - Unreasonable or disproportionately large load on our
infrastructure or the Services
** Hastings Rock Radio **
As a further thought, the day I noticed the pause/play effect (Monday),
after pausing the second time, I had the website iconised in a tab on
my
machine for more than 10 hours as I did not shut down until later in
the
evening. If buffering was taking place during that time, then
effectively that is 10+ hours of connection, most of which I did not
actually use. And that is just me.
Simon.
On 05/05/2021 20:41, sfhrock wrote:
** Hastings Rock Radio **why
There is a lot of data there to understand. Well done Jon.
Simon.
On 05/05/2021 19:52, jon bird wrote:
** Hastings Rock Radio **
For those interested, here's my reply on the ticket which hopefully
clarifies, in all the gory detail what I think they're doing (and
isit's wrong) on the hosting site:
Hi Nick,
Now we can get back into the account, I've managed to download the
Apache logs to take look at what is going on. I actually think this
evidenceeither an issue at your end or us being misled by an article on your
site. For example, just picking the first IP address from the
haslog:
928187K 4 25.31 hastingsrock.co.uk:443 62.64.216.225
Based on what you told me earlier, that indicates this IP address
thedownloaded nearly ~900MB yesterday, which would be roughly a 14 hour
period since the suspension came in at 14:45. When I look through
similarlogs I can only find ~8.1MB worth of requests. I see something
thefor the first 3 IP addresses in that log:
Evidence Log Actual
62.64.216.225 928187 KB 8169.530273 KB
31.127.106.223 865432 KB 3161.525391 KB
86.134.173.166 928273 KB 254.5458984 KB
That's a massive disparity.
As I mentioned earlier, the most significant change we've added to
servers.site is to hook in an audio player tag to one of your Icecast
HTTPSWhen we initially did that, we had an issue because it was on a
https://www.zfast.co.uk/manage/knowledgebase/66/SSL-Streaming-Link.htmlsite, referring to a HTTP link. I found this on your knowledge base:
comes
which is designed to address that problem and is where that URL
Ifrom. Indeed, if I do a Wireshark trace after activating the player,
onesee a lot of encrypted traffic to 149.255.59.3 which corresponds to
ballof your streaming servers.
Here's the thing, I noticed a lot of those numbers are in the same
knowpark of the 800-900MB region. Now we're streaming at 160kbs and I
outwe have a few overly keen listeners who are on the stream all of the
time. If you work out the numbers for running this stream it comes
streamas follows:
Audio bitrate 160 kbit/sec
19.53125 KB/sec
70312.5 KB/hour
984375 KB - over 14 hours
That number puts you slap bang in the range of all those numbers
reported in the evidence log.
Hence I think for some reason your system is tracking the audio
https://www.oasw.co.uk/mpublic/hastingsrock.co.uk-ssl_log-May-2021.xlsxrate rather than requests from the website.
The spreadsheet is slightly on the large side to attach but you can
grab it here:
wrote:
The sums are at the bottom.
Rgs,
Jon.
On Wed, 5 May 2021 19:18:12 +0100
"Ralph" <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender "ralphwinser"
for DMARC) wrote:
Thankyou. Jon you da man
👍👍👍
R
Sent from my iPhone
On 5 May 2021, at 18:15, Andy Gunton <andygunton@xxxxxxxxxxx>
<hrock@xxxxxxxxxxxxx>
Working ok here.
Well done Jon.
Andy
Get Outlook for iOS
From: hrock-bounce@xxxxxxxxxxxxx <hrock-bounce@xxxxxxxxxxxxx> on
behalf of jon bird <hrock@xxxxxxxxxxxxxxxxxxxxxx> Sent: Wednesday,
May 5, 2021 6:11:09 PM To: hrock@xxxxxxxxxxxxx
**Subject: [Hastings Rock] Re: Fwd: [Ticket ID: 872824] Account
Suspended - 7.2.9 (e) - Unreasonable or disproportionately large
load on our infrastructure or the Services ** Hastings Rock Radio
be
In a nutshell, the website is back and (for the most part) should
tomorrow.working again. If I'm right on why it broke, then it shouldn't
happen again. If not, they'll probably pull it down again
it
I'll endeavour to post a longer explainer later but I've been at
continuefor the last 2 hours and I want something to eat.
On Tue, 4 May 2021 20:20:53 +0100
jon bird <hrock@xxxxxxxxxxxxxxxxxxxxxx> wrote:
** Hastings Rock Radio **
Ok, so I'm a little disappointed I've had no updates on this,
despite posting a follow up query, they are normally pretty good
on this, even outside office hours. It's one reason I picked them
to host the site.
At the moment the site is pretty much locked out, as best I can
figure it looks like 3GB of data has been transferred through the
site which I suspect is why they've suspended it (not
unreasonable, your average website outside of big corporations
wouldn't normally be serving out that volume of stuff). The only
thing I can think of that would equate to that amount of data
would be the audio stream itself but that makes no sense because
it doesn't come from the website.
My suggestion for now is to pin something at the top of the FB
page explaining we're having problems and including the direct
link for people to use to listen with which is:
http://streaming03.zfast.co.uk:8031/mp3
Hopefully they'll get back to me tomorrow, if not I shall
https://www.zfast.co.uk/manage/viewticket.php?tid=872824&c=4LcILkOychasing.
On Tue, 04 May 2021 15:07:15 +0100
jon bird <hrock@xxxxxxxxxxxxxxxxxxxxxx> wrote:
This is why the website is down. More news as I get it.
-------- Original Message --------
From: zFast Customer Support <support@xxxxxxxxxxx>
Sent: 4 May 2021 14:43:10 BST
To: Jon Bird <admin@xxxxxxxxxxxxxxxxxxxxxx>
Subject: [Ticket ID: 872824] Account Suspended - 7.2.9 (e) -
Unreasonable or disproportionately large load on our
infrastructure or the Services
Jon Bird,
Thank you for contacting our support team. A support ticket has
now been opened for your request. You will be notified when a
response is made by email. The details of your ticket are shown
below.
Subject: Account Suspended - 7.2.9 (e) - Unreasonable or
disproportionately large load on our infrastructure or the
Services Priority: High Status: Open
You can view the ticket at any time at
--
All services provided subject to our Terms and Conditions:
https://www.zfast.co.uk/terms
Kind Regards,
zFast
--
Via K9Mail on Galaxy S5 Neo
--
--
== jon bird - OAS Software
== Hastings Rock Radio, IT secondment
== http://www.onasticksoftware.co.uk/
== email: hrock@xxxxxxxxxxxxxxxxxxxxxx
Simon.
