Hi Tom! Paul means the Insert key on the numeric keypad. It's the wide key on the bottom left with a zero on it. Make sure Num Lock is off before using it, otherwise it won't work. There's a second Insert key at the top left of the extended keypad. The extended keypad is the cluster of six keys above the arrow keys. Lastly, if you're using a laptop, the JAWS key will be the Caps Lock key by default. HTH John