[vip_students] Tutorial:Windows Live Mail 2011 Guide
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- Date: Sun, 8 Jan 2012 18:15:20 -0000
Windows Live Mail 2011 Guide
written by David Bailes.
Contents
•Introduction
•Main Window
•Folder tree
•Message list
•Reading messages
•Sending messages
•Contacts
•Unwanted messages
•Searching for messages
•Folders
•Message rules
•Email accounts
•Importing and exporting messages and contacts
•Multiple email accounts
•Ribbons
•Customizing Windows Live Mail
•Keystrokes
Introduction
This is a guide to the email program Windows Live Mail 2011, running under
Windows 7, and using Jaws 12 or later.
Windows Live Mail is part of the Windows Live Essentials set of programs which
are written by Microsoft. They are often already installed on new computers
which use Windows 7, but they can also be downloaded from the Windows Live
Essentials website.
To open Windows Live Mail, open the Start menu, and then type in either all or
part of the text windows live mail, and press Enter. If no email accounts have
been set up in Windows Live Mail, then when it opens, it immediately opens the
wizard for adding an email account which is described in the Adding an email
account section later in the guide.
Problems with Windows Live Mail
There are a couple of main problems with Windows Live Mail. The first is that
you can't use the first character or characters to quickly select a folder in
the folder tree. And the second is that some people find that the program
crashes occasionally.
In addition, there are also several problems with the Jaws support for this
program, and these are noted throughout the guide.
Using the ribbons
Windows Live Mail 2011 uses ribbons, rather than the traditional menu bars and
toolbars. If you're not familiar with using ribbons, then it's recommended that
you read the Ribbons section of this guide, where ribbons, and the keystrokes
to use it are described in detail.
As explained in that section on ribbons, you can use them either with the
standard windows keystrokes for ribbons, or using the Jaws virtual ribbon.
In the guide, when referring to a control on a tab, both the name of the tab,
and name of the group of controls will be given. If you're using the standard
windows keystrokes for the ribbon, then just ignore the group name, because
unfortunately Jaws does not read this for you. If you've using the Jaws virtual
ribbon, you can use this information, since the name of the group corresponds
to the name of the group sub menu on the tab menu.
Where keystrokes are given for controls on the ribbon, then unless stated
otherwise, they can be used whether of not you're using the Jaws virtual ribbon.
Message headers
An email message has to contain a number of pieces of information, like the
email address of the sender, and the email address of the recipient, as well as
the message itself. In this guide, these pieces of information will be referred
to as message headers, and the message itself as the message body.
Main Window
The main window of Windows Live Mail has 5 different main views: mail,
calendar, contacts, feeds, and newsgroups. In all these views there's a group
of buttons for switching between these views, and the program always opens in
the mail view. Most of this guide is concerned with the main window when
viewing mail, and the only exception is in the Contacts section where the main
window when viewing contacts is described.
Assuming that the Reading (preview) and Calendar panes are hidden, and the
status bar is shown as described in the Hiding the Reading and Calendar panes
section and the Show the status bar section of the Customizing section, the
main window when viewing mail contains the following components:
•The title bar, which contains the name of the folder selected in the Folder
tree, followed by - Windows Live Mail. To read the title bar, press Insert + T.
•A ribbon, which contains four tabs: Home, Folders, View, and Accounts. The
access keys of the tab names are H, O, V and S respectively.
•Folder tree, which contains your email folders such as Inbox and Sent Items.
One folder is always selected, and its contents are displayed in the Message
list.
•Group of 5 buttons for switching between the main views: Mail (Ctrl + 1),
Calendar (Ctrl + 2), Contacts (Ctrl + 3), Feeds (Ctrl + 4), Newsgroups (Ctrl +
5).
•Search edit box. This can be used for finding messages, as described in the
Searching for messages section.
•Message list, which is a list of the contents of the folder which is selected
in the Folder tree.
•Status bar. The status bar contains both the total number of messages and the
number of unread messages in the folder selected in the Folder tree. In
addition it also contains the text either Working Online or Working Offline.
Unfortunately when you press the Jaws keystroke Insert + Page Down to read the
status bar, Jaws reads the bottom line of either the Message list or the Folder
tree, rather than the status bar.
Moving around the main window
•To move to the ribbon press Alt, and you can use Alt or Esc to leave it.
•You can move between the Folder tree and the Message list by pressing Tab.
•Pressing F6 cycles you round: the Folder tree, the main view buttons, the
search box, and the Message list. Pressing Shift + F6 cycles you round the same
controls, but backwards.
Switching the main view
There are a couple of ways of switching the main view of the main window:
•Press F6 until you get to the mail button, which is the first button in the
group of buttons for switching the main view. Then press Down Arrow to get to
the button you want, and press it.
•Alternatively, just press the short cut for one of the buttons. For example,
Ctrl + 1 for mail, and Ctrl + 3 for contacts.
Folder tree
The Folder tree is a tree view, and which Jaws reads as “folder tree list pane
tree view”. It contains the following top level items:
•Quick views. This contains items which may be of use if you have more than one
email account. For example, unread emails contains the unread emails in all
your accounts.
•One or more email accounts. Each account contains the folders used by that
account, and described in detail below. By default, the name of the account in
the Folder tree is formed from your email address for that account.
•Outbox. A temporary waiting area for outgoing emails, which is used by all
your email accounts
•Storage folders. Folders contained in the Storage folders item are suitable
for messages which are not related to any particular email account.
A Mail account folder contains the following folders. If a folder contains
unread messages, then the number of unread messages is shown in parenthesis
after the name of the folder.
•Inbox. For incoming messages.
•Drafts. This contains messages that you saved from a new message window to
send later.
•Sent Items. After you send a message, a copy is placed in this folder.
•Junk e-mail. This contains the messages which were classified as Junk by the
Junk e-mail filter, which is described in the Unwanted messages section.
•Deleted Items. When you delete a message from a folder (except this folder), a
copy is saved here, just in case you change your mind.
•Any other folders that you create, as described in the Folders section.
You can customise what is shown in the Folder tree, and this is described in
the Customizing the Folder tree section of the Customizing section of this
guide.
Selecting a folder
If you're in either the Folder tree, or the Message list, you can select the
Inbox by pressing Ctrl + I. In the Folder tree, unfortunately, you can't use
the first character or characters of an item to quickly select it. However, you
can use all the other standard keystrokes:
•As for any list, you can use these keystrokes: Up Arrow, Down Arrow, Home, and
End.
•Left Arrow has two uses: if you're focussed on an open folder, it closes it;
else it moves you up the list to the parent folder.
•Right Arrow also has two uses: if you're focussed on a closed item, it opens
it; else if you you're focussed on an open folder, it moves you down to the
first child folder.
Note that you can also select a folder using the Go to Folder dialog, which you
can open by pressing the Go to button which is in the Actions group of the
Folders tab (Ctrl + Y). The tree view in this dialog has exactly same structure
as the Folder tree, but immediately after opening the dialog, it's always
completely expanded.
Message list
The Message list list view contains the messages in the folder which is
selected in the Folder tree. You can always easily check which folder is
selected by reading the title bar.
For most email programs Jaws says if a message is unread, and if it has any
attachments. However, this isn't the case for this version of Windows Live
Mail. If you're using Jaws 12, then neither of these conditions is indicated,
and if you're using Jaws 13, then it says if a message is unread, but it
doesn't say if it has any attachments. You can work around this bug by manually
labeling the graphics that indicate these things, and this is described in the
Labeling graphics section of the Customizing Windows Live Mail section.
The list view is set to have a details view and for the purposes of which
columns are present and so how Jaws reads each item, and how the messages are
sorted, there are two groups of folders:
•The folders which contain messages which you've received: Inbox, Deleted
Items, Junk E-mail, and any folders which you've created. For the messages in
these folders, then by default Jaws reads: who the message is from, the
subject, and when it was received. By default, the messages are sorted by when
they were received, with the most recent at top of the list.
•The folders which contain messages which have been sent or will be sent:
Outbox, Sent Items, and Drafts. For the messages in these folders, then by
default Jaws reads: who the message is addressed to, the subject, when it was
sent (or saved in the case of the Drafts folder), and the mail account which
was used to send it. By default the messages are sorted by when they were sent,
with the most recent at the bottom of the list. Note that when you move to a
Message list which is sorted by when it was received or sent, the focus is the
most recent message, whether this is at the top or bottom of the list.
The following sections describe selecting messages, tasks, sorting messages,
and Conversations.
Selecting messages
•You can use the standard keystrokes Down Arrow, Up Arrow, Home, and End.
•However, you can't use the first character or or characters in the normal
manner. Instead you can use the Search edit box, which is immediately above the
list view, and which provides a more powerful alternative. You can move to this
edit box by pressing Ctrl + E, but if you're in the list and you start typing
characters, then the focus automatically becomes the Search edit box. For
details, see the Searching for messages section.
•To select the next unread message, press Ctrl + U. If there are no more unread
messages in the current folder, then a Windows Live Mail dialog opens which
tells you this, and asks you whether you want to move to the next folder with
unread messages. If you don't want to, just Tab to the No button and press it.
•To select more than one message, you can use the standard keystrokes for doing
this, which use the Shift and Ctrl keys.
Tasks
There are various tasks which you can perform either in the Message list, or in
the window of an opened message. In the message list, you can select one or
more messages, and then either choose a command from the context menu, or press
a shortcut keystroke. The following are examples, and most of these will be
described in more detail latter in the guide:
•To delete one or more selected messages, press Delete. Some people have found
that occasionally pressing Delete doesn't work, but that in these cases
pressing Shift + Delete does work.
•To move one or more selected messages to a folder, choose Move to folder from
their context menu (Application key, then V).
•To reply to a selected message, choose Reply to sender on its context menu
(Ctrl + R).
•To forward a selected message, choose forward on its context menu (Ctrl + F).
Sorting of messages
As mentioned above, by default the messages in folders containing messages
you've received are sorted by the date in descending order so that the most
recent message is at the top, and the messages in folders containing messages
which you're sent or are about to send are sorted by the time sent in ascending
order, so that the most recent message is at the bottom.
To change whether the messages in a folder are sorted in ascending or
descending order:
1.On the View tab, press the Sort order menu button, which is in the
Arrangement group.
2.The menu which opens contains the two options ascending and descending, and
the current option is checked. Choose the option which you want.
To change the property by which the messages in a folder are sorted:
1.On the View tab, immediately after the Sort order menu button, there's
another menu button with a label such as Sort by date, or whatever is the
current property. Press this button.
2.The menu which opens contains a number of properties, and you can choose one
of them. Note that unfortunately Jaws reads them as all being checked.
Note that if you change the sorting of a folder which contains messages which
you've received, then this changes the sorting of all the other folders which
contain messages which you've received. There's a similar effect for the
folders which contain messages which you've sent or are due to be sent.
Conversations
In Windows Live Mail, there is the option of grouping emails with the same
subject into a conversation. So for example, if you send a message to a number
of people asking their opinion about something, then all their replies will be
grouped into a conversation, which makes them easier to find. The earliest
message in a conversation can be either collapsed or expanded. If it's
expanded, then the other messages in the conversation are shown below this
message, in the order in which they were received. By default the first message
in a conversation is collapsed, and you can expand or collapse this message by
pressing Right Arrow or Left Arrow respectively.
To set whether grouping by conversation is on or off: on the View tab, in the
Arrangements group, press the Conversation menu button, and then choose an
option.
Unfortunately, Jaws does not read whether the first message in a conversation
is collapsed or expanded. So if you want to use this feature, you'll have to
manually label the graphics which indicate this information. This is described
in the Labeling graphics section of the Customizing section of this guide.
Reading messages
Windows Live Mail downloads messages from your email account provider or
providers:
•When you open the program.
•By default every 10 minutes when the program is open. This time interval can
be adjusted on the General page of the Options dialog (Ctrl + Shift + O).
•At any time by pressing F5.
To read a message, select it in the Message list, and press Enter. A message
window opens, which is described in the next section.
Reading message window
The window contains the following components:
•Title bar, which contains the subject of the message.
•A ribbon, which contains a single tab: the message tab.
•A Contact's name button which in fact isn't a button, followed by an Add
Contact button, if the sender isn't a contact.
•A number of read-only edit boxes for: Date, Subject, To, together with Cc and
Bcc when appropriate.
•A group of buttons, one for each attachment, if present.
•A read-only edit box for the message body.
When the window opens, Jaws automatically reads the message body.
You can use all the standard Jaws reading keystrokes for reading the message
body. For example, if you want to read the message again, just press Ctrl +
Home to move to the start of the message, and then Insert + Down Arrow to read
all the message.
If you want to read any of the message headers, there are two ways of doing
this:
•Press Alt + 1, or Alt + 2, ... or Alt + 6, to read the headers: From, Date,
To, Cc, Bcc, and Subject. These keystrokes do not change the focus – so if
you're in the message body edit box when you use these keystrokes, you remain
there.
•You can use Tab or Shift + Tab to move around the controls in the window.
To close the message window, press Esc. You can close it using Alt + F4, but
using Esc is easier, and ensures that you don't accidentally close the Windows
Mail main window.
To read another message in the same folder, you don't have to go back to the
main window:
•To read the next message in the Message list, press either Alt + Right Arrow
or Ctrl + Period.
•To read the previous message, press either Alt + Left Arrow or Ctrl + Comma.
•To read the next unread message, press Ctrl + U.
Unfortunately, when you read another message using these keystrokes, Jaws
automatically only reads the message body, rather than first reading the sender
and subject of the message. To read these, press Alt + 1 and Alt + 6
respectively.
Tasks in the Reading message window
•To reply to a message, press Ctrl + R, as described in more detail in the
Replying to a message section.
•To forward a message, press Ctrl + F, as described in more detail in the
Forwarding a message section.
•To open or save an attachment, see the following sections, Opening
attachments, and Saving attachmenst.
•To delete the message: on the Message tab, in the Delete group, press the
Delete button (Ctrl + D).
•To print the message, open the Application menu, and choose Print (Ctrl + P).
Opening attachments
In the message window:
1.From the top of the message body, you can move to the first attachment button
by pressing Shift + Tab. If there are is more than one attachment, you can
select a different one using Right Arrow and Left Arrow. Press Enter.
2.Either the attachment is opened using the appropriate program, or a Mail
Attachment window opens, asking you whether you want to open this file, and
this window is described in the next step.
3.If a Mail Attachment window opens, this tells you the name and the type of
the file that you are about to open, and the default button is Cancel. The
purpose of the window is to alert you to the type of file you're about to open
– some types can be risky to open. However if the type of file is reasonably
safe to open, like a Microsoft Word document, then to open the file and stop
the Mail Attachment window opening in future for this type of file: Tab to the
“Always ask before opening this type of file” check box, and press Spacebar to
uncheck it; then Tab to the Open button, and press it.
Saving attachments
There are two ways of saving attachments. The first method can only save a
single attachment, whereas the second can save one or more attachments.
To save a single attachment:
1.From the message body, you can move to the first attachment button by
pressing Shift + Tab. Note that if there are links in the message, you may have
to press this keystroke a number of times, or else press Ctrl + Home first. If
there's more than one attachment, you can move to another one by using Right
Arrow and Left Arrow.
2.Unfortunately, due to a Windows Live Mail bug, you can't open the
attachment's context menu by pressing Application key. However, you can open it
using the Jaws cursor: press Insert + Numpad minus to route the Jaws cursor to
the PC cursor, and then press Numpad Star for a right mouse click. Choose Save
As on the menu.
3.A Save Attachment As dialog opens, which has the same structure as a standard
Windows Save As dialog. If necessary, change the location where you want to
save the file, and then press the default Save button.
To save one or more attachments:
1.To open the Save Attachments dialog, open the Application menu (Alt + F),
open the Save sub menu, and choose Save attachments.
2.The first control in the Save Attachments dialog is an Attachments list view.
Initially all the attachments are selected, but if you want to save only some
of the attachments, then just change the selection. Tab to the next control.
3.The Save To edit box contains the path of the folder where the attachments
will be saved. If you're happy with that, then press Enter to press the default
Save button.
4.If you need to change where the files are saved then Tab to the Browse
button, which is the next control, and press it.
5.A Browse for Folder dialog opens. Tab to the “Select a folder to save
attachments into” tree view, and select a folder. Press Enter to press the
default OK button.
6.You're returned to the Save Attachments dialog, and the focus is still the
Browse button. Tab to the Save button, and press it.
Sending messages
There are a number of ways of composing a message which you want to send, and
they all use a message window for doing this. This window will be referred to
as the New message window, and will be described in the next section. In
Windows Live Mail, a category is the name used for a group of contacts which
can be used to easily send a message to a group of people.
New message window
The window includes the following components:
•A Title bar which contains the words “New Message” if there's no text in the
Subject edit box, and the subject when it has been entered.
•A ribbon, which contains three tabs: Message, Insert, and Options.
•Send button (Alt + S, or Ctrl + Enter).
•Show Cc and Bcc button (Alt + B). By default, the Cc and Bcc edit boxes are
not shown, but if you press this button, they appear below the To edit box, and
this button becomes a Hide Cc and Bcc button.
•Select contacts button, which opens the Send an Email dialog.
•To edit box. You can use one or more of the following items to specify the
recipients: email address, name of a Contact, or name of a Category. If you use
more than one item, they should be separated by a semi-colon, and both Contacts
and Categories are described in the Contacts section later in the guide.
•The Cc and Bcc edit boxes, if they're shown.
•A Subject edit box.
•An edit box for the message body. Note that this edit box has no name, and
when you move to it, Jaws just says “edit”.
You can move forward through the controls by using Tab, and backwards using
Shift + Tab. However, if you're in the message body edit box and you press Tab,
then the Tab is entered into the message. To move from the message body edit
box, you can only use Shift + Tab.
Writing a message from scratch
1.Press Ctrl + N.
2.A New Message window opens, and the focus is the To edit box. Type in one or
more email address, contact, or category, and then press Tab to move to the
next control.
3.In the Subject edit box, type in a subject of the message, and then Tab to
the next control.
4.When Jaws moves to the message body edit box, it just says edit. Type in your
message.
5.To send the message, press the Send button by pressing Alt + S, or Ctrl +
Enter. Alternatively, to save the message to the Drafts folder, open the
Application menu and choose Save (Ctrl + S).
If you're entering a single entry into the To, Cc or Bcc edit boxes, then:
•If you type in an email address which doesn't belong to one of your contacts
and then press Tab, then you're moved to the next edit box.
•If you type in the name of a contact or a category, and then press Tab, then a
semicolon and a space are added after the name, and the focus remains in the
same edit box. Press Tab to move to the next edit box. Note that if the name
isn't one of your contacts or categories, then you're moved to the next edit
box, and this indicates that you got the name wrong, and need to go back and
correct it.
•If you type in the address of one of your contacts, and then press Tab, then
the address is replaced by the name of the contact, a semicolon and a space are
added after the name, and the focus remains in the same edit box.
Additional information:
•Instead of typing in the full name of contacts and categories, Windows Live
Mail can auto-complete the names of contacts and categories. For details, see
the Auto-completion of contacts and categories section.
•An alternative way of entering contacts and categories in the To, Cc and Bcc
edit boxes, is to use the Send an Email dialog.
•To Hide or Show the Cc and Bcc edit boxes, either press Shift + Tab until you
get to the Show/Hide Cc and Bcc button and press it, or press Alt + B.
•If a contact has more than one email address, then either use the Send an
Email dialog or send an email using the contact list, when viewing your
contacts.
Replying to a message
1.To reply to the sender of a message which has been opened in its own window:
on the Message tab, in the Respond group, press the Reply button (Ctrl + R). To
reply to the sender of a message selected in the Message list in the main
window: open its context menu, and choose reply to sender (Ctrl + R).
2.A new message window opens, and two of the edit boxes have already been
filled in for you: the To edit box contains the name of the sender of the
original message; and the subject edit box contains the text Re: followed by
the subject of the original message. When the window opens, Jaws says the
subject of the message, followed by the word edit to indicate that the initial
focus is the message body edit box. So all you have to do is type in a reply.
Note that by default, the original message is automatically included below the
text which you type in.
3.To send the message, press the Send button by pressing Alt + S, or Ctrl +
Enter.
Forwarding a message
You can either forward a message by including the text of that message, or you
can forward one or more messages as attachments
Forwarding by including the text
1.To forward a message which has been opened in its own message window, press
Ctrl + F. Note that on the Message tab, in the Respond group, there is a
Forward split button. But to press the part of the split button labeled with
the forward command requires the use of the Jaws cursor, but fortunately you
can just use the shortcut Ctrl + F. Alternatively, in the main window, you can
select a message, open its context menu and choose forward.
2.A new message window opens, and two of the edit boxes have already been
filled in for you: the subject edit box contains the text Fw: followed by the
subject of the original message; and the message body edit box contains the
original message. When the window opens, Jaws says the subject of the message,
followed by To: edit to indicate that the initial focus is the To edit box.
Type the names or addresses of who you want to forward the message to, and
optionally Tab to the message body edit box and type a comment before the
original message.
3.To send the message, press the Send button by pressing Alt + S, or Ctrl +
Enter.
Forwarding messages as attachments
In a message window, to forward the message as an attachment: on the Message
tab, in the Respond group, there's a Forward split button. Press this using
Spacebar or Enter to open its menu, and choose Forward as attachment.
Alternatively, in the main window, select one or more messages, open their
context menu, and choose Forward as attachment.
Auto-completion of contacts and categories
If you start typing the name of a contact or category into the To, Cc or Bcc
edit boxes, then Windows Live Mail can automatically auto-complete it. When you
type in some text, then if this matches the names of any contacts or
categories, then a drop down list box containing these contacts or categories
appears below the edit box, and the first contact or category in the list is
selected. A sighted user can either carry on typing until they see that the
selected contact or category is the one they want and then choose it by
pressing Tab, or use the mouse or keyboard to choose a contact or category from
further down the list.
Unfortunately, Jaws does not read the selected contact or category in the drop
down list, or indeed any of the other contacts or categories. So a Jaws user
doesn't get any immediate feedback as to whether there are any matches, and if
so, what they are. However, it is normally possible to work round this
limitation, and in addition, the Send and email dialog described in the next
section provides an alternative way of entering the names of contacts and
categories which is completely accessible.
You can normally guess how much of the name you have to type in so that you'll
only get a single match against the names of your contacts and categories.
Then, if you press Tab, and the focus remains in the same edit box, then this
tells you that there was a match. So, giving slightly more details, after
you've typed in part of the name, and pressed Tab:
•If the text that you typed in matches the name of a least one contact or
category, then the text that you've typed is replaced by the name of the first
(and hopefully only) contact or category in the drop down list, and the focus
remains in the edit box, after the name. Unfortunately Jaws does not
automatically read this name, and you have to press Insert + Up Arrow to give
it some encouragement. If this is the name that you wanted, then just Tab to
the next edit box. If it's the wrong name, you delete it by pressing Backspace
three times (to delete a space, a semi-colon, and the name, which behaves like
a single character).
•If the text that you type in doesn't match any contacts, then the focus moves
to the next edit box. To try again, press Shift + Tab to move back to the
original edit box, delete the text, and type in something different.
To match a contact you can type one or more characters starting at the
beginning of either the first or last name. For example, if you wanted the
contact David Copperfield, then, you could type in:
•david, if this was your only contact with the name david.
•copper, if this was the only contact whose first or last name was, or began
with copper.
•david c, if this was the only contact whose first name was david, and second
name began with c.
Send an Email dialog
The Send an email dialog provides an alternative method of entering the names
of contacts and categories into the To, Cc and Bcc edit boxes. You can open
this dialog by pressing the Select contacts button, which is the control
immediately before the To edit box. So if you're in the To edit box, then
simply press Shift + Tab, and press the button.
The dialog includes the following controls:
•Quick search edit box.
•List of contacts and categories.
•A To button (Alt + T) and a To edit box, and then similarly a button and edit
box for each of Cc and Bcc.
•OK (Alt + O), and Cancel buttons.
To use this dialog:
1.Select a contact or category in the List, as described in the next section.
2.Press the To or Cc or Bcc button to add the selected item to the
corresponding edit box. You can either Tab to the button and press it, or make
use of there access keys by pressing Alt + T, or Alt + C or Alt + B
respectively.
3.If necessary, repeat the first two steps as often as necessary.
4.Press the OK button (Alt + O). The dialog closes and you're returned to the
new mail message dialog where all the contacts and categories from the To, Cc
and Bcc edit boxes in the Send and Email dialog have been added to the
corresponding edit boxes in that dialog.
Selecting contacts or categories in the list
In the list you can select a contact or category using most of the usual
keystrokes: Up Arrow, Down Arrow, Home, and End.
However, you can't use the first character or or characters in the normal
manner. Instead you can use the Quick search edit box, which provides a more
powerful alternative. If you're in the list and you start typing characters,
then the focus automatically becomes the Quick search edit box.
When you type text into the Quick search box, then the list no longer shows all
the contacts and categories, it only shows those that match the text which
you've typed in. You can then press Down Arrow to move to the list, where you
can select the contact or category which you want.
To find a contact, type in one or more characters, starting at the beginning of
either the first or last name. For example if you wanted to find the contact
David Copperfield, then you could type in d, or c, or dav, or copper, or david
c, or david coppperfield. Similarly, to find a category, type in one or more
characters, start a the beginning of any of the words which make up the name of
the category.
Additional notes:
•If a contact has more than one email address, eg personal and business, then
the contact appears multiple times.
•If you're in the Quick search edit box, then you can clear any text by
pressing Esc, or by pressing Tab to move to the clear button, and pressing it.
•You can also find a contact using it's address.
•You can select more than one contact or category in the list.
Adding attachments
1.There are a number of ways of opening the Open dialog in which you can choose
files to attach to the message. There's an Attach file button both in the
Insert group of the Message tab, and in the Include group of the Insert tab. In
addition, by default, an Attach file button appears as the fourth button in the
Quick Access Toolbar (Alt, 4, if you're not using the Jaws virtual ribbon, or
Insert + 3, then Alt + 4 if you are).
2.An Open dialog opens which has the same structure as the standard Windows 7
Open dialog. Select one or more files in the Folder view list view, and then
press Enter to press the default Open button.
3.You are returned to the new message window. The focus within the window is
unchanged, but there is now an Attachments list between the Subject and message
body edit boxes, and in this list you can move between items by using the arrow
keys. Note that Jaws mistakenly reads this as the message list. Old age perhaps.
If necessary, you can repeat this procedure to add more attachments to the
message.
Checking spelling
To check the spelling of the message body press F7. There is also the option to
run the spell checker automatically each time you send a message. This option
is set using the “Always check spelling before sending” check box which is on
the Spelling page of the Mail Options dialog which is opened from the
Application menu in the main window (Ctrl + Shift + O).
The spelling dialog contains the following controls:
•Not in Dictionary read-only edit box.
•Change To edit box, which initially contains the Spell checker's best
suggestion.
•Suggestions list box, which contains suggested alternatives to the misspelled
word.
•Six buttons: Ignore, Ignore All, Change, Change All, Add, and Cancel. The Add
button adds the “misspelled” word to the spell checker's dictionary so it will
no longer be classed as misspelled.
When the dialog opens, or when the spell checker moves to the next error, Jaws
reads the word not in the dictionary and spells it out, and then reads the best
suggestion in the Change To edit box and spells this out. The focus is the
Change To edit box, and for reasons best known to Microsoft, none of the
buttons is set as the default button. Common actions include:
•To replace the misspelled word by the best suggestion, press Alt + C to press
the default Change button.
•Tab to the Suggestions list box, select an alternative, and press Alt + C to
press the default Change button.
•Tab to the ignore button and press it (Alt + I).
•Tab to the Add button and press it (Alt + A), to add the “misspelled” word to
the spell checker's dictionary.
When the spelling check is complete, a Spelling message box opens to tell you
this, and you can press Spacebar or Enter to press the OK button.
Note that the Jaws command Insert + C to read the context of a spelling mistake
does not work with this program.
Contacts
Windows Live Mail uses objects called Contacts for keeping information about a
person or organisation. This information can include names, email addresses,
telephone numbers, postal address, etc.
Once you've created a Contact for someone, and stored their email address, then
you don't have to remember their email address when you send a message to them,
you can just use their name.
There are also Categories, which are just a group of Contacts, and are the
equivalent of Address lists or Mailing lists in other email programs. If you
regularly send a message to a group of people, then it saves time to create a
Category. Then you can send a message to all of them just by using the name of
the Category.
The following sections describe the main window when viewing contacts, creating
and using Contacts, and creating and using Categories.
Main window when viewing contacts
As already mentioned, you can view your contacts in the main window by pressing
Ctrl + 3, and switch back to view you mail by pressing Ctrl + 1.
The main window when viewing contacts contains:
•Title bar, which contains the text “Contacts - Windows Live Mail”.
•Ribbon, which contains a single tab, the Home tab.
•Folder tree, which is only relevant for categories.
•Group of buttons for switching between the main views: Mail (Ctrl + 1),
Calendar (Ctrl + 2), Contacts (Ctrl + 3), Feeds (Ctrl + 4), Newsgroups (Ctrl +
5).
•Quick search edit box
•Contact list, which Jaws just calls a list view
•Status bar.
Moving around the window
•To move to the ribbon, press Alt, and you can use Alt or Esc to leave it.
•You can move between the Folder tree and the contact list by pressing Tab.
•Pressing F6 cycles you around the Folder tree, the group of buttons, and the
Contact list.
Contact list
You can select a contact using most of the usual keystrokes: Up Arrow, Down
Arrow, Home, and End. Though, unfortunately, Jaws reads the selected contact as
not selected, even though it is, and you just have to ignore this.
However, you can't use the first character or or characters in the normal
manner. Instead you can use the Search edit box, which is immediately above the
list view, and which provides a more powerful alternative. You can move to this
edit box by pressing Ctrl + E, but if you're in the list and you start typing
characters, then the focus automatically becomes the Search edit box.
When you type text into the Quick search box, then the list view no longer
shows all the contacts, it only shows those that match the text which you've
typed in. You can then press Down Arrow to move to the list, where you can
select the contact which you want.
To find a contact, type in one or more characters, starting at the beginning of
either the first or last name. For example if you wanted to find the contact
Oliver Twist, then you could type in oli, or oliver, or twis, or twist, or
oliver t, or oliver twist.
If you've in either the Quick search box, or the contact list then pressing Esc
clears the search box.
Creating a new Contact
Three ways of creating a new Contact are described in the following sections.
Automatically adding people to your Contacts
There's an option that after you've replied to someone three times, they're
automatically added to your Contacts. This option can be set on the Send page
of the Mail Options dialog, where there's a check box “Automatically put people
I reply to in my Address book after the third reply”, which is checked by
default. You can open this dialog from the options sub menu on the Application
menu, or you can use the shortcut Ctrl + Shift + O.
Adding the sender of a message to your Contacts
If someone has sent you a message, then you can add the sender of that message
to your Contacts, and you can do this either in the main window, or in a
message window.
In the main window:
1.Select the message in the Message list.
2.Open its context menu, and choose Add Sender to Contacts
3.An Add a Contact dialog opens on its Quick Add page. The first and last names
and the personal email address are already filed in, so normally you can just
press Enter to press the default Add contact button.
In a message window, there's an Add contact button in amongst the message
headers. Press Shift + Tab till you get to this button and press it. This opens
the Add a Contact dialog.
Manually adding a person to your Contacts
If you know someone's e-mail address, then you can add them to your Contacts
manually. You can do this when viewing either your mail or your contacts.
To open the Add a Contact dialog when viewing either you mail or contacts: open
the Application menu, open the menu of the New split button by pressing Right
Arrow, and Choose Contact (Ctrl + Shift + C). Alternatively, if you're viewing
your contacts, you can also open the Add a Contact dialog by pressing the
Contact button (Ctrl + N) which is in the New group of the Home tab.
The Add a Contact dialog opens on its Quick Add page. The first three edit
boxes on this page are for the first and last names and the personal email
address of the contact. Often, this may be the only information you want to
enter, so after entering this you can just press Enter to press the default Add
contact button. Note that if you want to enter more information, then the
structure of the dialog is very similar to the Edit contact dialog which is
described in detail in the Editing contacts section below.
Sending messages using your contacts
You can send messages using your contacts either in a New Message window, or in
the main window when viewing your contacts.
In a New message window, you can enter the names of contacts into the To, Cc,
and Bcc edit boxes. If you wish you make use of the auto-completion of
contacts, or the Send an Email dialog.
In the main window, when viewing your contacts:
1.In the contact list, select one or more contacts.
2.Open the context menu, open the Send E-mail sub-menu, and if the contact has
only one email address, just press Enter to choose that email address. If they
have more than one email address, choose the one you want.
3.A New Message window opens. The one or more contacts are already entered in
the To edit box, and the focus is at the end of this edit box.
Editing Contacts
To edit a contact, select it in the contact list, and choose Edit Contact from
its context menu. A dialog opens which has the title Edit Contact:, followed by
the name of the contact.
The dialog is a multi-page dialog, and the pages cover different areas of
information about the contact.
The dialog contains:
•The names of the tabs, which are arranged vertically: Summary, Contact,
Personal, Work, IM, Notes, and IDs. You can move forward or backwards through
these tab names by pressing Tab or Shift + Tab.
•The controls for the current tab.
•Save and Cancel buttons.
The dialog opens on the Summary page, which contains information such as the
contacts name, and their personal email address. You'll often want to move to
the Contact page, which contains the contact's names, email addresses and phone
numbers.
Unfortunately, you can't move to another page by pressing the standard
keystroke, Ctrl + Tab. You have to press Tab or Shift + Tab until you get to
the name of the tab that you want, and then press Enter. Alternatively, all of
the tab names have access keys, so for example, to move to Contact page, you
can press Alt + T.
Categories
A category is a group of contacts, and any categories which you create appear
in the Folder tree. The top level item is Contacts, and this contains the
category All Contacts, together with any categories which you create. After
each category name there's the number of contacts in that category, which Jaws
incorrectly reads as the number of unread messages. When a category is selected
in the Folder tree, then the contacts in that category are shown in the Contact
list. If either the top level item Contacts, or the All Contacts category is
selected, then all your contacts are shown in the Contact list.
Creating a new category
1.On the Home tab, in the New group, press the Category button, which is in the
New group (Ctrl + Shift + G).
2.The Create a new category dialog opens, and the first control is an edit box
for the name of the category. Type in a name, and then press Enter to press the
default Save button.
Note that you can add contacts to a category and remove them in the dialog for
creating a new category. There's a list of contacts for doing this, but
unfortunately Jaws doesn't read whether or not a contact is selected. So it's
probably easier to do this using the methods described in the next two sections.
Adding contacts to a category
1.In the folder tree, select either the Contacts item or a category other than
the one to which you want to add contacts.
2.Select one or more contacts in the contact list, then on the context menu,
open the Copy Contact To sub menu, and choose a category.
3.Note that for some strange reason the Folder tree automatically becomes the
focus, so if you want to add more contacts, you have to Tab back to the Contact
list.
Removing contacts from a category
1.In the folder tree, select the category.
2.In the contact list, select one or more contacts, open the context menu, and
choose Remove Contact from Category.
3.Again, for some strange reason, the Folder tree automatically becomes the
focus, so if you want to remove more contacts, you have to Tab back to the
Contact list.
Sending messages using categories
In a new message window, you can type in the names categories, just as you
would the names of contacts. When the message is sent, the name of a category
is replaced by all the addresses of the contacts in that category.
Note that in the context menu of a category in the Folder tree there's a Send
Email command, but it's always unavailable — a Windows Live Mail bug.
Unwanted messages
Windows Live Mail provides a number of ways for keeping your Inbox free of
unwanted messages, and protecting you against fraud:
•Blocked Senders list. If you receive a message from an address of your Blocked
senders list, it's automatically moved to your Junk e-mail folder.
•Junk e-mail filter. Spam messages are unsolicited mass mailings which
advertise cheap drugs, financial deals etc. If the Junk e-mail filter thinks a
message is spam, it's moved to your Junk e-mail folder.
•Safe Senders list. Occasionally, messages from people you know may be moved to
the Junk e-mail folder by the Junk filter. However if their address is on the
Safe Senders list, then even if the Junk e-mail filter thinks it's spam, then
it will stay in your Inbox.
•Phishing filter. Phishing messages are unsolicited mass mailings which try and
trick you into revealing bank passwords and the like. They contain a link to a
website which looks genuine, but isn't. Windows Live Mail uses the same
Phishing filter which is used by Internet Explorer. If the phishing filter
detects a phishing message, it opens a dialog to warn you. Note that if you're
also running an anti-virus program or an internet security program, this may
quarantine the message before it even gets to the phishing filter.
The following sections give more details of these methods of protection and
their options. Most of these options are set in the Safety Options dialog,
which contains the pages: Options, Safe Senders, Blocked Senders,
International, Phishing, Security, and Trust Center. To open this dialog, open
the Application menu (Alt + F), open the Options sub menu, and choose Safety
options.
Blocked Senders list
If you receive a message from an address in your Blocked senders list, it's
automatically moved to your Junk e-mail folder.
If you've received a message from someone, and you want to add their address to
the Blocked senders list, then either:
•In the main window, select the message in the Message list, open its context
menu, open the Junk email sub-menu, and choose Add sender to blocked sender
list.
•In a message window: on the Message tab, in the Delete group, press the Junk
split button by pressing Spacebar or Enter, and on the opened menu, choose Add
sender to blocked sender list.
You can view and edit the Blocked Senders list on the Blocked Senders page of
the Junk E-mail Options dialog, which contains a list box containing blocked
senders, and Add, Edit, and Remove buttons. To open this dialog, open the
application menu (Alt + F), open the Options sub menu, and choose Safety
options.
Junk e-mail filter
If the Junk e-mail filter detects one or more junk (spam) messages then as well
as moving them to the Junk E-mail folder, it opens a Windows Mail dialog
telling you that Windows Mail has downloaded a message that appears to be junk
email. The dialog contains a “Please do not show me this dialog again” check
box which by default is unchecked. Depending on how much junk email you get,
you might want to check this check box. To close the dialog press Enter to
press the default Close button.
The Options page of the Safety Options dialog contains three controls:
•A group of radio buttons for setting the level of protection provided by the
filter. Setting such a filter is always a compromise: the higher the level of
protection, the more likely legitimate e-mails will end up in the Junk e-mail
folder, and so the greater the frequency which you'll have to check the e-mails
in this folder.
•A check box to “Permanently delete junk e-mail instead of moving it to the
Junk e-mail folder”. By default, this is unchecked.
•A check box to “Report junk email to Microsoft and its partners” which is
unchecked, by default.
Safe Senders list
If you receive a message from someone who's on your safe senders list, then
even if the Junk E-mail filter thinks it's junk, it won't be moved to your Junk
E-mail folder.
If you've received a message from someone, and you want to add their address to
the Safe Senders list, then either:
•In the main window, select the message in the Message list, open its context
menu, open the Junk email sub-menu, and choose Add sender to safe sender list.
•In a message window: on the Message tab, in the Delete group, press the Junk
split button by pressing Spacebar or Enter, and on the opened menu, choose Add
sender to safe sender list.
The Safe Senders page of the Safety Options dialog contains the following
controls:
•A list box containing the addresses of Safe Senders, and Add, Edit, and Remove
buttons.
•An “also trust e-mail from my Windows Contacts” check box, which is checked by
default.
•An automatically add people I e-mail to the Safe Senders List” check box,
which is unchecked by default.
Phishing filter
Unfortunately, the author of this guide hasn't had any phishing emails to test
out the Phishing filter in Windows Live Mail. Assuming that Windows Live Mail
behaves similarly to Windows Mail on Vista, then if the Phishing filter detects
a phishing email, then a Windows Live Mail dialog will open to warn you about
this.
The Phishing page of the Security options dialog contains two check boxes:
•“Protect my Inbox from messages with potential Phishing links”, which is
checked by default.
•“Move phishing E-mail to the Junk Mail folder”, which is only displayed if the
previous check box is checked, and which is unchecked by default.
Searching for messages
Windows Mail provides two ways of searching for messages. The first uses the
Search edit box in the main window, and can be used for searching either the
messages in the current folder, or all your messages. In both cases the search
uses the text in all the message headers and the message body. The second is a
more advanced search, and allows you to search one or more folders using a wide
range of criteria.
Search in the main window
The following instructions are for searching the messages in the current
folder, and how to search all your messages is described below.
1.Press Ctrl + E to move to the Search edit box. Alternatively, if you're in
the Message list, then when you start to type in the search terms in the next
step, then you're automatically moved to the Search edit box.
2.Type one or more words or the beginnings of words. For each message in the
Message list, each of the search terms is matched against the text in all the
message headers, and the message body. You can search for an exact phrase by
enclosing it in quotation marks.
3.Press Down Arrow to move to the Message list which contains the results of
the search.
4.You can clear the contents of the Search box by pressing Esc, but for reasons
unknown this also automatically moves you to the Folder tree.
The above method for searching the current folder can be easily modified to
search in all your folders:
1.After you typed some text into the Search box, then a Search in menu button
is displayed next to it. This menu button is included in the controls which you
can move to using the F6 key, so after you've typed in your search terms, press
F6 to move to the Search in menu button.
2.Press the menu button, and choose All mail.
3.Your automatically moved back to the Search edit box, from where you can
press Down Arrow to move to the results in the Message list.
4.Pressing Esc both clears the Search box, and removes the Search in menu
button, restoring the Message list to display the messages in the current
folder.
More advanced search
1.On the Home tab, in the Actions group, press the Find menu button, and choose
Message (Ctrl + Shift + F).
2.A Find Message dialog opens, and the controls in this dialog are described in
detail below. If necessary, change the folder to be searched, and set the
criteria for the search using one or more of the controls. Press Enter to press
the default Find Now button.
3.You are moved to a Message list list view which appears at the bottom of the
dialog box, and contains the messages found by the search. You can open a
selected message by pressing Enter, and there are several other actions
available on its context menu.
4.To perform another search, just Tab to the controls for setting the search
criteria and start again. You can clear all the criteria by pressing the New
Search button, and close the Find Message dialog by pressing Esc.
This is a detailed description of the controls in the Find Message dialog:
•Three controls for selecting the folder or folders which are searched: 1.A
read only edit box which contains the name of the folder to be searched. By
default, this is current selected folder.
2.An “Include subfolders” check box, which is checked by default.
3.A Browse button, which opens a Windows Live Mail dialog. In the Folder list
tree view, select the folder or the account you want to search, and then press
Enter to press the default OK button.
•Four edit boxes: From, To, Subject, and Message. Enter any text to be searched.
•Two Date-time picker controls for Received after, and Received before. Note
that due to a Windows Live Mail bug, the Received before control gives
incorrect search results, and therefore shouldn't be used. When you move to one
of these controls, the initial focus is a check box which indicates whether
this criteria is active in the search, and by default it's unchecked. It can be
toggled in the usual way using Spacebar, but unfortunately, Jaws does not read
the state of this check box. However, you can tell whether it's checked by
pressing Left Arrow or Right Arrow: if unchecked, then nothing happens; if
checked, then you cycle round the fields of the date and the check box. To
change one of the date fields, either type in a number, or use Up Arrow or Down
Arrow.
•Two check boxes: Message has attachment(s), and Message is flagged.
Folders
If you keep a large number of messages, it's often useful to organise them in
to folders. The following sections describe how to create a folder, and move
messages to a folder. In addition, you can create messages rules which
automatically move incoming messages to a particular folder based on some
criteria, such as the sender of the message. See the Message Rules section for
the details.
Creating a folder
To create a new folder:
1.In the Folder tree, select the folder in which you want to create the new
folder. Often you'll want to select an account, so that the new folder is at
the same level as the standard folders, such as the Inbox.
2.Open the folders context menu, and choose New folder.
3.In the Create Folder dialog, type a name for the new folder.
4.If you Tab to the next control, you'll find it's a tree view for specifying
where you want the folder created. The folder you selected in the Folder tree
should already be selected.
5.Press Enter to press the default OK button.
Moving messages to a folder
You move messages to a folder using the Move dialog, and you can do this either
in the main window or in a message window. Unfortunately, there is a Window
Live Mail bug associated with this dialog. There are two versions of this
dialog, and which one you get depends on exactly how you open it. In one
version, the tree view in which you select the folder is accessible to screen
readers, and in the other, it isn't. So the following instructions clearly
describe how to get the accessible version.
If you're in the main window, then to move one or more selected messages to a
folder:
1.Choose Move to folder on the context menu of the selected message or messages
(Application Key, V). Note that there is a shortcut Ctrl + Shift + V for
opening the dialog, but this opens the inaccessible version.
2.A Move dialog opens. In the folder list tree view, select the desired
destination folder, and then press Enter to press the default OK button.
If you're in a message window, then how to open the accessible version of the
dialog depends on whether or not you're using the Jaws virtual ribbon:
•If you're using the Jaws virtual ribbon, then on the Message tab, in the
Actions group, press the Move to button.
•If you're not using the Jaws virtual ribbon, then if you press the Move to
button mentioned above in the normal manner, then this opens the inaccessible
version of the dialog. However, you can open the accessible version using the
Jaws cursor: move to the button, press Insert + Numpad Minus to route the Jaws
cursor to the PC cursor, press Numpad Slash to left click the button, and the
accessible version of the dialog opens. You then have to press Numpad Plus to
return to the PC cursor. Of course an alternative is just to close the message,
and move the message in the main window.
Message rules
A message rule automatically applies one or more actions to incoming messages
which match one or more conditions. For example, you could create a rule that
moved all incoming messages from a certain person to a Folder that you'd
created for that person's messages.
The Message Rules dialog is used both for managing message rules, and for
creating rules by launching the New Mail Rule dialog. The Message Rules dialog
has two pages, one for rules for mail messages, and the other for rules for
News messages, but only the former of interest in this guide.
You can open the Message rules dialog on the Mail Rules page from the Mail main
window: on the folders tab, press the Message rules button which is in an
unnamed group. If there are no existing rules, a New Mail Rule dialog opens,
rather than the Message Rules dialog.
The following sections describe the New Mail Rule dialog, and the Message rules
dialog.
New Mail Rule dialog
The New Mail Rule dialog contains four controls for specifying the rule: list
views for the conditions and actions, a Rule Description edit box which enables
you to further specify the conditions and actions, and a Rule name edit box
where you can type in a meaningful name for the rule. The first three of these
controls are described in the following sections.
Select the Conditions for your rule list view
This contains check boxes for the possible conditions, and unfortunately Jaws
doesn't read the name of this list view. Check one or more of the conditions.
Many of the conditions need further specification, and this is done in the Rule
Description edit box, as described in a later section. For example, if you
check the condition “Where the subject line contains specific words”, then when
you get to the Rule Description edit box, you can set what the specific words
are.
If you check more than one condition, then by default the message must match
all the conditions. However, in the Rule Description edit box you can change
this to the message must match any of the conditions.
Select the Actions for your rule list view
This contains check boxes for possible actions, and again Jaws does not read
the name of the list view. Check one or more of the actions. As was the case
with the conditions, many of the actions need further specification, and this
is done in the Rule Description edit box, which is the next control, and is
described in the next section.
Rule description edit box.
This edit box contains the following lines of text:
•The first line is always “Apply this rule after the message arrives”.
•One line for each condition which you checked.
•One line for each action which you checked.
If a condition or action requires a value that has to be specified, this is
indicated visually by the phrase that defines that value being underlined.
Examples of such phrases are:
•The phase “contains specific words” in the condition “Where the subject line
contains specific words”.
•The phrase “contains people” in the condition “Where the From line contains
people”.
•The phrase “specified” in the action “Move it to the specified folder”.
Pressing Down Arrow selects the next phrase that can be edited. Jaws reads the
line containing this selected phrase, though unfortunately it doesn't indicate
the phrase which is selected. You can then edit the phrase by pressing Enter,
which opens an appropriate dialog for editing.
Two of of the dialogs for editing phrases are described in the next sections:
the Type specific words dialog and the Select people dialog.
Note that if there is more than one condition, then at the start of the line of
the second condition and all subsequent conditions, there is the word “and”
which can be edited just like the phrases used to further specify some of the
conditions and actions. If you edit one of the “and”s then an And/Or dialog
opens, which allows you to change all ands to ors.
Type Specific Words dialog
If you edit the phrase “contains specific words”, then the Type Specific Words
dialog opens, which contains the following controls:
•An edit box, into which you can type a word or phrase, and an associated Add
button. Whenever there's any text in this edit box, the default button is
temporarily the Add button. Pressing the Add button adds the word or phrase to
the Words list box described below, clears the edit box, and the default button
reverts to the OK button.
•A Words list box. The first item is the text “Where the subject line contains”
or something similar. Subsequent items are the words or phrases which you've
added.
•Remove and Options buttons, which are associated with the Words list box. You
can remove an item by selecting it and then either pressing Delete or the
Remove button. The Options button gives you yet more options, as you might have
guessed.
For example, if you're in the Rule description dialog, and the phrase selected
is “contains specific words”, and the specific phrase you're interested in is
Mark Twain, then if you press Enter to edit the selected phrase:
1.The Type Specific Words dialog open. Type in the phrase Mark Twain, and press
Enter to press the Add button.
2.Press Enter to press the OK button.
3.You are returned to the Rule Description edit box. The phrase which you
edited, “contains specific words”, has been replaced by the phrase “contains
Mark Twain”.
Select people dialog
If you edit the phrase “contains people” in one of the conditions, then a
Select people dialog opens. This has a structure similar to the Type Specific
words dialog described above, and contains the following controls:
•An edit box, into which you can type either the name or email address of a
person, and an associated Add button. Whenever there's any text in this edit
box, the default button is temporarily the Add button. Pressing this button,
adds the name or email address to the People list box described below, and
clears the edit box, thus changing the default button back to the OK button.
•A People list box. The first item is the text “Where the From line contains”
or something similar, and the subsequent items are the names and/or addresses
which you've added.
•A Contacts button which opens a Send an Email dialog, which allows you to use
your Contacts to specify email addresses. This is a slightly simplified version
of the Send an Email dialog which can be used for entering contacts in a new
message. In this dialog, select a contact, press the To button (Spacebar), and
then press the OK button.
•Remove and Options buttons, which are associated with the People list box. You
can remove an item by selecting it and then either pressing Delete or the
Remove button. The Options button gives you yet more options.
Note that if you edit the phrase “people” in an action, that also opens a
Select people dialog, but this has a different structure, and is not described
here.
Message rules dialog
The Mail rules page of the Message rules dialog contains a list of the existing
rules, some buttons for creating and managing rules, and an edit box containing
a description of the rule selected in the list of rules.
Giving some more detail, the dialog contains the following controls:
•A list view which contains a check box for each existing rule. If the check
box is checked, then the rule is active, otherwise the rule is turned off. The
rules are applied to an incoming message in the order of the rules in this list
view.
•A number of buttons: ◦New button, which opens a New Mail Rule dialog for
creating a new rule, and which was described above.
◦Modify button, which is used for modifying the rule selected in the list view.
It opens an Edit Mail Rule dialog, which has exactly the same structure as the
New Mail Rule dialog.
◦Copy button, which creates a copy of the rule selected in the list view, and
places it immediately below the original rule in the list.
◦Remove button, which deletes the selected rule, though it's easier just to
press Delete.
◦Apply now button, which is used for applying one or more of the rules to the
existing messages in one or more of the folders. It opens an Apply mail rules
now dialog.
◦Move Up and Move Down button, which are used for moving the selected rule up
and down the list respectively.
•Rule description edit box, which contains a description of the rule selected
in the list view. This has the same functionality as the Rule description edit
box which was used for creating a rule, and so you can edit the phrases/values
of the rule using this edit box. See the section above on the Rule description
edit box for more details.
Email accounts
This section describes how to manually add email accounts to Windows Live Mail
and manage them.
Adding an email account
Providers of email accounts often supply programs, either by download or CD,
which add the account to Windows Live Mail for you, so you may have no need of
the information in this section.
To start the wizard to add an account: on the Accounts tab, in the New Account
Group, press the Email button.
1.The first page of the wizard, which has the title Window Live Mail, opens.
You need to fill in the three edit boxes for Email address, Password, and
Display name for your sent messages. Also on this page there's a “Manually
configure server settings” check box, which is unchecked by default. Tab to the
Next button, and press it.
2.If you choose to configure server settings manually or if Microsoft doesn't
have the necessary info about you email account provider, then the next page of
the wizard allows you to set up the server settings. Note that Jaws initially
says nothing, but if you press Tab, then the first control becomes the focus,
and Jaws reads this. Fill in the page, and then Tab to the Next button and
press it.
3.If the account was successfully set up then the next page of the wizard tells
you that your email account was added. Unfortunately, Jaws doesn't read this
text. If you press Tab once you move to an Add another email account link, and
if you Tab again, to a Finish button which you can press.
Managing email accounts
•To open the properties dialog for an account, select it in the Folder tree and
choose properties from its context menu. Alternatively if either the account or
one of the folders which it contains is selected in the Folder tree, then on
the Accounts tab, in an unlabelled group, press the Properties button.
•To remove an account, select it in the Folder tree and choose Remove account
from its context menu (Delete).
Importing and exporting messages and contacts
If you want to transfer messages or contacts from one computer to another you
can do this by exporting them to a folder or file on one computer, and then
importing the folder of file on the other computer. You just have to ensure
that you export using a format that the email program on the other computer
knows how to import. You may also want to export and import messages and/or
contacts to backup and if necessary restore them, if you're not using any other
way of backing up your messages and contacts.
Windows Live Mail provides wizards for importing and exporting messages and
contacts, and these are described in the next four sections.
Importing messages
Window Live Mail can import messages from a folder which has been created by
exporting the messages using one of these programs: Outlook Express 6 (Windows
XP), Windows Mail (Vista), or Windows Live Mail.
1.Open the Application menu (Alt + F), and choose Import messages.
2.The Windows Live Mail Import wizard opens. The first control is a list box
for selecting the format that the messages were exported in. Select the
appropriate format, and then Tab to the Next button and press it.
3.The second page of the wizard will probably tell you that the location of the
messages could not be determined. The first control is a read only edit box for
the path of the folder. Press Tab to move to a Browse button and press it.
4.A Browse for folder dialog opens. The initial focus is the OK button, so you
first have to Tab to the tree view which is similar to the tree view of
locations in Windows Explorer. Select a folder, and then press Enter to press
the default OK button.
5.You're returned to the second page of the wizard, where the focus is again
the Browse button, and the edit box now contains the path of the folder. Tab to
the Next button, and press it.
6.The third page of the wizard enables you to choose which message folders are
imported. The first control is a pair of radio buttons: All folders, which is
the default, and Selected folders. If you choose the first option, just Tab to
the Next button, and press it. If you choose the second option, then press Tab
to a list view where you can select one or more message folders, and then Tab
to the Next button and press it.
7.A progress dialog temporarily opens, and then you're taken to the final page
of the wizard, where the Finish button is the focus, and which you should press.
8.In the Folder tree, the Storage folder should now contain an Imported folder,
which in turn contains the message folders which were imported. If required,
you can then move the messages in the imported folders to where you want them.
For details, see the Folders section.
Exporting messages
Using the Windows Live Mail Export wizard, you can export some or all of your
messages folders to an empty folder, which you can either create before you
open the wizard, or as one of the steps in the wizard. You can export the
messages in two different formats: just use the Windows Live Mail format,
unless there is a reason to use the Microsoft Exchange format.
1.Open the Application menu (Alt + F), open the Export email sub menu, and
choose Email messages.
2.The first page of a Windows Live Mail Export wizard opens. In the list box
for selecting the export format, select Microsoft Windows Live Mail, and then
Tab to the Next button and press it.
3.On the second page of the wizard, the first control is a read only edit box
for the path of the folder, which gets automatically filled in when you select
the folder later on. Tab to the Browse button, and press it.
4.A Browse for folder dialog opens, in which you have to select an empty
folder. For some strange reason, the OK button is the initial focus, so you
first have to Tab to the tree view which is similar to the tree view in Windows
Explorer. If you've previously created an empty folder, then you can just
select it; otherwise, select the location which you want to contain the new
folder, open its context menu, open the new sub menu and choose folder, type in
a name for the folder and press Enter. Then press Enter
5.You returned to the second page of the wizard, with the Browse button still
being the focus. Tab to the Next button, and press it.
6.On the third page of the wizard, the first control is a pair of radio buttons
for choosing which message folders are exported: All folders, which is the
default, and Selected folder. If you choose the first option, just Tab to the
Next button, and press it. If you choose the second option, the press Tab to a
list view where you can select one or more message folders, and then Tab to the
Next button and press it.
7.The final page of the wizard tells you that your messages were exported
successfully. The initial focus is the Finish button, which you can press.
Importing contacts
This is how to import contacts in either the Comma Separated Values format or
the Windows Address Book format. You need to be viewing your contacts to do
this (Ctrl + 3).
To import the contacts in a file in the Comma Separated Values format:
1.On the Home tab, in the Tools group, press the Import menu button, and choose
Comma separated values (.CSV) on the menu.
2.The first page a CSV Import wizard opens, and the first control is a Choose a
file to import edit box. You can type in the full path of the file to import,
but it's much easier to Tab to the next control, which is a Browse button and
press it.
3.A standard Windows Open dialog opens. Select the file you want to open, and
then press the default Open button.
4.You're returned to the CSV Import wizard, with the path of the file entered
in the Choose a file to import edit box, and with the initial focus being the
Next button, which you can press.
5.On the second page of the wizard, the first control is a list view which
contains how the text fields in the file are mapped to the fields of the
contact. Normally the default will be fine, and you can just Tab to the Finish
button, and press it.
To import the contacts in a file in the Windows Address Book format:
1.On the Home tab, in the Tools group, press the Import menu button, and choose
Windows address book (.WAB) on the menu.
2.A standard Windows Open dialog opens. Select the file you want to open, and
then press the default Open button.
Exporting contacts
To export you contacts to a file in the Comma Separated Values format (when
viewing you contacts):
1.On the Home tab, in the Tools group, press the Export menu button, and choose
Comma separated values on the menu.
2.The first page of a CSV Export opens, and the first control is a Save
exported file as edit box. You can type in the full path of the file for the
contacts, but it's much easier to Tab to the next control which is a Browse
button and press it.
3.A standard Windows Save As dialog opens and the File name edit box is the
initial focus. Type in a name for the file, if necessary change the location,
and then press the Save button.
4.You're returned to the CSV Export dialog. The Save export file as edit box
has been filled in, and the Next button is the focus, which you can just press.
5.On the second page of the CSV Export wizard, the initial focus is a list view
which contains check boxes for the details of the contact which you want to
export. Normally you can leave the default settings, and just Tab to the Finish
button and press it.
Multiple email accounts
For most of the guide, it's been assumed that in Windows Live Mail, there's
just a single email account. If you have more than one account, then one of
these is the default account, and setting which account is the default is
described in a section below. The following two sections give additional
information about the folder tree and about sending messages, which is relevant
if you have more than one account.
Folder tree
•If you press Ctrl + I this takes you to the Inbox of your default account.
•The Quick views top level folder contains an unread email folder, which
contains the unread messages in all your accounts.
•If a top level account folder is selected in the Folder tree, then the
messages in the Inbox of that account are shown in the message list – exactly
as if you'd selected the Inbox folder of that account. So, if the top level
account folders are all closed, this allows you to quickly move between the
Inboxes of your accounts.
•Some customizations of the Folder tree may be useful. See the Customizing the
Folder tree section of the Customizing section of this guide.
•There's a compact view available for the Folder tree, and this can be turned
on and off using the Compact view button, which is in the Layout group of the
View tab. With the compact view on, then by default, the Folder tree contains
the folders contained in Quick views, and the inboxes of all the accounts. You
can customize what folders are shown in the Compact view using the Add to
compact view dialog. If the Compact view is on, then this dialog can be opened
by pressing F6 until you get to the mail button, pressing Up Arrow until you
get to the Add to compact view button and pressing it. Note that if you use the
compact view, it's probably worth adding the Compact view button to the Quick
Access Toolbar.
Sending messages
If you've got more than one mail account, then in a new message window, there's
a From combo box which contains a list of your accounts. This combo box occurs
immediately before the show/hide Cc Bcc button, and so you can get to it from
the To edit box by pressing Shift + Tab three times. Most of the time, the
combo box is automatically set to the most appropriate account, and so you
don't have to change it. For example:
•In the main window when viewing mail, if a folder of an account is selected in
the Folder tree, then in a new message window, the From box is initially set to
that account.
•If you reply to or forward a message, then the default setting of the From
combo box is the account to which the message was sent.
•In the main window when viewing contacts, if you create a new message the From
combo box is initially set to your default account.
Setting the default account
If you have more than one email account, then there a couple of ways of setting
which one is the default account:
•In the Folder tree, select an account, and choose Set as default account from
its context menu. If the account is already the default, then this option is
checked, and unavailable.
•Using the Accounts dialog. On the Application menu, open the Options sub menu,
and choose Email accounts. In the Accounts dialog, select an account, and press
the Set as default button.
Ribbons
A ribbon is an alternative to having a menu bar and one or more toolbars. It
includes a collection of controls which have been grouped into one or more
tabs, which is similar to the grouping of controls in dialog boxes which have
more than one page/tab.
The ribbon is made up of the following parts:
•Quick Access Toolbar, which contains buttons for frequently used commands, and
a menu button for customizing it. For a description of customizing this
toolbar, see the Customizing the Quick Access Toolbar section below.
•A row of controls, which Jaws calls the upper ribbon. It consists of: the
Application menu button, the names of the tabs, and the help button, which Jaws
reads as an unnamed button.
•Controls of the active tab, which Jaws calls the lower ribbon. The controls
are divided into groups, and these groups are displayed as a row with vertical
lines separating them. Nearly all the groups are given names, and the name of
each group is displayed below the controls of the group.
The Quick Access Toolbar is a short toolbar, and takes up a small part of the
left hand end of the title bar. The upper and lower ribbons run across the
entire width of the window, with the lower ribbon, which contains the controls
of the active tab, taking up the most amount of screen space.
If you're using Jaws 12 or later, then you have the choice as to whether to use
the standard windows keystrokes for using the ribbon, or the Jaws virtual
ribbon. The standard keystrokes are described in the next section, and the
Using the Jaws virtual ribbon section below describes the alternative.
Using standard windows keystrokes
You can use the following keystrokes to move around the ribbon:
•To move to the ribbon, press Alt, which moves you to the name of the active
tab.
•You can leave the ribbon by pressing Alt or Esc.
•If you've in the upper ribbon, then Right Arrow and Left Arrow cycle you
forwards and backwards round all the controls in the upper ribbon: Application
menu button, tab names, and help button. When you move to a tab name using
these keystrokes, that tab becomes the active tab.
•Tab and Shift + Tab cycle you forwards and backwards round: Quick Access
Toolbar buttons, Application menu button, name of the active tab, help button,
the controls on the active tab.
•Ctrl + Right Arrow and Ctrl + Left Arrow cycle you round: first Quick Access
Toolbar button, customize Quick Access Toolbar button, name of the active tab,
and the first control in each group on the active tab. So these keystrokes are
a sort of express version of the Tab and Shift + Tab keystrokes – they cover
the same ground, but with fewer stops. Unfortunately, when you press either of
these keystrokes Jaws reads both the name of the initial and the final control.
•To move from the first tab name to the Quick Access Toolbar, press Up Arrow.
•If you're in the Quick Access Toolbar, then Right Arrow and Left Arrow cycle
you forwards and backwards round all Quick Access Toolbar buttons.
Note that unlike in dialog boxes, you can't switch between the tabs by pressing
Ctrl + Tab.
The next three sections give examples of using these keystrokes for: navigating
the tabs, opening the Application menu, and navigating the Quick Access
Toolbar. There is then a section on using the access keys of the controls in
the ribbon.
Navigating the tabs
•To move to a control on the active tab: press Alt to move to the name of the
active tab; press Tab once to move to the unlabeled help button, and then
continue to press Tab to move through the controls on the active tab. When Jaws
reads the name of a control, it also gives its position in the group.
Unfortunately Jaws doesn't say the name of the group when you move from one
group to another. If you Tab past the last control on the tab, then you move to
the buttons in the Quick Access Toolbar.
•To move to a control on a tab which isn't the active tab: press Alt to move to
the name of the active tab; then press Right Arrow or Left Arrow until you get
to the tab name you want; then press Tab until you get to the control which you
want.
•If you're in the controls of a tab, and you want to move back to the tab name,
so that you can move to a different tab, press Alt twice: the first to leave
the ribbon, and the second to move back to the name of the active tab.
•From the name of a tab, you can move the first control of each of the groups
by pressing Ctrl + Right Arrow. Again, unfortunately Jaws does tell you the
name of the group you've just moved to. In addition, there is the bug that when
you use this keystroke Jaws reads the name of the current control before
reading the name of the control to which you've moved.
It's possible to move around the controls in a tab using the arrow keys, but
this isn't recommended: the problem is that the layout of the controls in a
group of controls on a tab can vary: sometimes the controls are in a single
row, sometimes, some of the controls are grouped into more than one row, and
sometimes some of the controls are grouped into a column or say 2 or 3
controls. So if use Right Arrow or Left Arrow to move through the controls,
where there's more than one row, you'll only move through the controls in one
of the rows, and similarly in the case of a column, you only move to one of the
controls in the column. This isn't a problem for sighted users, as they can see
that in these cases they have to use the Up Arrow and/or Down Arrow keys as
well to be able to move to all the controls. There is also an additional
problem that you can get stuck in in edit boxes and accidentally change the
settings of combo boxes.
Opening the Application menu
To open the Application menu: press Alt to move to the name of the active tab;
then press Shift + Tab once or press Left Arrow one or more times to move to
the Application menu button, and press it.
Navigating the Quick Access Toolbar
These are a number ways of moving the to the buttons on the Quick access
toolbar:
•Press Alt to move to the name of the active tab, press Ctrl + Left Arrow twice
to move to the first button in the Quick Access Toolbar, and then use Right
Arrow to move through the rest of the buttons.
•Press Alt to move to the name of the active tab, press Shift + Tab twice to
move to the customize the quick access toolbar button, then carry on pressing
Shift + Tab to move backwards through the buttons. If you go past the first
button, you end up in the controls of the active tab.
•Press Alt to move to the name of the active tab; if necessary press Left Arrow
until you get to the first tab name, and then press Up Arrow to move to the
Quick Access Toolbar.
Using the access keys
When you press Alt to move to the name of the active tab on the ribbon, then
this keystroke makes the access keys of all the items in the Quick Access
Toolbar, and the upper ribbon available. Note that at this point, the access
keys of the controls on the active tab are not available, even though they are
visible. So, after pressing the Alt key:
•To press the Application Menu button, and so open the menu, press its access
key which is F.
•If you press the access key of a tab name, then if that tab isn't the active
tab, you're moved to the tab name and it becomes the active tab. In addition,
the access keys of the controls of the active tab become available, and the
access keys of the items in the Quick Access Toolbar and the upper ribbon
become unavailable. Due to number of controls that can be on a tab, the access
key of a control on a tab can consist of either one or two characters.
•To press any of the buttons on the Quick Access toolbar, which have access
keys 1, 2, 3 etc, press the appropriate number.
Note that unfortunately, Jaws does not read out the access keys of either the
Application menu button or the tab names. In addition Jaws only occasionally
reads the access keys of the controls on the tabs. When it does so, it reads
the complete series of keystrokes to activate the control, that is Alt followed
by the access key of the tab name, followed by the access key(s) of the control.
Additional notes:
•You can also use the access keys of the controls in the upper ribbon by
pressing Alt and the access key together, as well as pressing Alt and then the
access key. So, for example, to open the Application menu, you can either press
Alt and then F, or alternatively you can press Alt + F. However, this isn't the
case for the access keys of the buttons on the Quick Access Toolbar. This is
because in Windows Live Mail, Jaws uses the keystrokes Alt + number, for
reading the headers of a message.
•The access keys can only be used immediately after moving to the ribbon, and
as soon as you use any standard navigation keys, such as Tab to move around the
ribbon, they're no longer available.
•For sighted users, when the access key of a control is active, it's displayed
as a keytip. This is similar to a tooltip, and just contains the access keys.
Using the Jaws virtual ribbon
The Jaws virtual ribbon provides an alternative set of keystrokes for using the
ribbon. The setting for whether to use the Jaws virtual ribbon, or the standard
windows keystrokes is described in the Setting the Jaws virtual ribbon section.
By default, the Jaws virtual ribbon is off.
The main features of the Jaws virtual ribbon are:
•The controls on the tabs are accessed using a traditional menu bar and set of
menus. The names of the tabs behave as if they were the names of the menus on a
menu bar. The menu of each tab contains a number of sub menus — one for each of
the groups of controls on the tab. The menu items in each sub menu are the
controls in the group.
•You can still use some of the standard windows keystrokes, but some are
unavailable, and the behaviour of the Alt keystroke to move to the ribbon is
sightly modified.
•You can't use the access keys of the controls on the lower ribbon, but you can
use first character navigation for the tab names, and for the tab menus.
Using the Jaws virtual ribbon, these are the keystrokes for moving around the
ribbon:
•To move to the ribbon, press Alt. By default this moves you to the active tab
name. However, if the focus was one of the controls on the active tab when you
last left the ribbon, then the focus is returned to this previous location.
•You can leave the ribbon by pressing Alt or Esc. Note that if you're in a
menu, Esc closes the menu.
•If you've in the upper ribbon, then Right Arrow and Left Arrow cycle you
forwards and backwards round all the controls in the upper ribbon: Application
menu button tab names, and help button. When you move to a tab name using these
keystrokes, that tab becomes the active tab.
•From a tab name, you can open a menu by pressing Down Arrow or Enter. You can
then use all the standard keystrokes for navigating menus.
•To move from the first tab name to the Quick Access Toolbar, press Up Arrow.
•If you're in the Quick Access Toolbar, then Right Arrow and Left Arrow cycle
you forwards and backwards round all quick access toolbar buttons.
Note that the two pairs of windows keystrokes, Tab and Shift + Tab, and Ctrl +
Left Arrow and Ctrl + Right Arrow, have no effect when using the Jaws virtual
ribbon.
The next three sections give examples of using these keystrokes for: navigating
the tabs, opening the Application menu, and navigating the Quick Access
Toolbar. There are then sections on using the access keys of the controls in
the ribbon, and on first character navigation.
Navigating the tabs
After pressing Alt to move to the ribbon, the focus is either the active tab
name or one of the controls of the active tab. From there you can move to any
of the controls of any of the tabs by using the standard keystrokes for moving
around menu bars and their associated menus.
For edit boxes and combo boxes, some of the keystrokes or interacting with them
are also used for navigating the menus. For example, Down Arrow is used both
for moving to the next menu item, and selecting the next option of a combo box.
A similar problem occurs when interacting with these controls on web pages, and
Jaws uses the same solution. To interact with edit boxes or combo boxes on the
tab menus, you first have to press Enter to go into forms mode. Then Jaws knows
that your keystrokes are intended to the control, and not to move around the
menus.
Opening the Application menu
To open the Application menu:
•Press Alt to move to the ribbon.
•If the focus is one of the controls on the active tab, then press Esc twice to
move to the name to the tab.
•Press Left Arrow until you get to the Application menu button, and press it.
Navigating the Quick Access Toolbar
To move to the buttons on the Quick Access toolbar:
1.Press Alt to move to the ribbon.
2.If the focus is one of the controls on the active tab, then press Esc twice
to move to the name to the tab.
3.If necessary, press Left Arrow until you get to the first tab name.
4.Press Up Arrow to move to one of the buttons in the Quick Access Toolbar.
5.You can then cycle round the buttons in the Quick Access Toolbar using either
Right Arrow or Left Arrow.
6.If you want to return to the upper ribbon, press Down Arrow.
Using the access keys
When using the virtual ribbon, only the access keys of the controls of the
upper ribbon and the Quick Access Toolbar are available, and to use them you
have to press the Alt key together with the access key, you can't press the Alt
key, and then the access key.
•To open the Application menu, press Alt + F.
•To open one of the tab menus, press Alt + the access key of the tab name.
•In Windows Live Mail, Jaws uses the keystrokes Alt + number etc to reading the
headers of a message. So to use the access keys of the buttons in the Quick
Access Toolbar, you have to first press the Jaws pass through key, Insert + 3,
and then Alt + number.
First character navigation
You can use the first character of items to navigate both the names of the
tabs, and the menus. When you press a character key:
•If there is only one item beginning with that character, then that item is
activated: the menu of a tab name is opened, or a sub menu is opened, or a
control is activated.
•If there is more than one item beginning with that character, then you move to
the next item beginning with that character. When you get to the item you want,
you can then press Enter activate it.
The Jaws virtual ribbon setting
How to set whether the Jaws virtual ribbon is on or off in Windows Live Mail
depends slightly on whether you've using Jaws 12 or Jaws 13 and later.
If you're using Jaws 12, then with the Windows Live Mail window open:
1.Press Insert + J to open the Adjust Jaws dialog.
2.In the dialog, a tree view is the initial focus. Press the V key to move to
the Virtual ribbon menu setting.
3.To change the setting, press Spacebar.
4.Press Enter to press the default Close button.
Alternatively, if you're using Jaws 12, then with the Windows Live Mail window
open:
1.Press Insert + J to open the QuickSetting - Windows Live Mail dialog.
2.In the this dialog, a search edit box is the initial focus. Type the letter
V, and then press Down Arrow till you get to Virtual ribbon menu.
3.To change whether of not this is checked, press Spacebar.
4.Press Enter once, which clears the search box, and press again to press the
default OK button.
Customizing the Quick Access Toolbar
The Quick access toolbar contains buttons for frequently used commands. The
default commands seem to have been chosen for the benefit of those who use a
mouse – often the commands have standard keyboard shortcuts, and so for users
of screen readers, there's no advantage of having them on this toolbar. So if
you use the toolbar regularly, you may find it useful to remove many, if not
all of the default commands before adding the ones that you want.
•To add a command: move to any item on the Application menu or any button on
any tab, open its context menu and choose Add to Quick Access Toolbar.
•To remove a command: move to the button on the Quick Access Toolbar, open its
context menu and choose Remove from Quick Access Toolbar.
Note that you can also add and remove a small number of commands using the
Customize Quick Access Toolbar menu, but this isn't particularly useful. The
menu contains a small number of options for commands, including the default
commands. The commands which are checked appear on the Quick Access Toolbar.
However, again, the choice of commands seems to be geared towards mouse users.
Customizing Windows Live Mail
Hiding the reading and calendar panes
To simplify the navigation in the main window in the Mail view, you may want to
hide both the Reading (preview) and the Calendar panes. You can do this using a
couple of controls which are both in the Layout group of the View tab:
•The Reading pane menu button opens a set of options, where you can choose the
Off option.
•The Calendar pane button is pressed by default, and can be unpressed by
pressing it.
If you really want the reading pane, then to ensure that Jaws reads the Message
list correctly, then do one of the following:
•Set the Reading pane options to Bottom of the message list, rather than Right
of the message list.
•On the View tab, in the Layout group, press the Message list menu button, and
choose one line view.
Show the status bar
By default, the status bar is not shown. To show it: on the View tab, in the
Layout group, select the Status bar button. If Jaws doesn't say the button is
pressed, then press the button.
Customizing the Folder tree
When viewing mail in the main window, you can customize the contents of the
Folder tree:
•To set whether the Quick views and Storage folders items are shown: on the
View tab, in the Layout group, there's both a Quick views and a Storage folders
button. When one of these buttons is in the pressed state, then the item is
shown.
•You can change the order of the top level items in the tree view by selecting
a top level item, such as an email account, and choosing move up or move down
from its context menu. The only exception is Quick views, which seems to like
being first.
•You can customize the items in the Quick views item by selecting the Quick
views item and choosing Select quick views on its context menu. The Select
Quick Views dialog contains a number of check boxes which allow to choose the
items to be displayed.
Options dialog
You can open the Options dialog by opening the Application menu, opening the
Options sub menu, and then choosing Mail. There's also a convenient shortcut,
Ctrl + Shift + O. It's a multi-page dialog, and it contains many of the options
for customizing Windows Live Mail. Some of the more important options are
highlighted in the following sections, and many of these have been already
mentioned in the guide.
General page
•“Send and receive messages at startup” check box, which is checked by default.
•“Check for new messages every” check box, which is checked by default. This is
followed an edit spin-box which is set to 10 minutes by default.
Send page
•“Send messages immediately” check box, which is checked by default.
•“Automatically put people I reply to in my address book after the third reply”
check box, which is checked by default.
•“Automatically complete e-mail addresses when composing” check box, which is
checked by default.
•Mail Sending Format radio buttons: HTML and Plain Text. By default this is set
to HTML, but if you use Plain Text your messages are less likely to be
accidentally classified as spam.
Spelling page
“Always check spelling before sending” check box, which is unchecked by default.
Labeling graphics
In the Message list, information about a message such as whether it is unread,
or if it has any attachments is indicated by small graphics. Unfortunately,
Jaws 12 does not read any of this information, and the only information which
Jaws reads is if the message is unread.
To work around this problem, you can manually label the graphics as described
below. This procedure is only recommended if you're a reasonably experienced
Jaws user. If you're a Jaws 13 user and you label some graphics, and then Jaws
13 is updated to read the corresponding information, then it's possible that
Jaws will then say this information twice. If this occurs then you can remove
the label, as described in the Removing labels section.
Normally, Jaws does not read unlabelled graphics, so the first thing you have
to do before you can label any graphics is to change a Jaws setting so that
Jaws reads all graphics. Some of the details of doing this depend on whether
you're using Jaws 12 or Jaws 13.
If you're using Jaws 12:
1.Press Insert + J to open the Adjust Jaws dialog.
2.In the dialog, a tree view is the initial focus. Press the G key till you get
to Graphics - Labeled.
3.To change the setting, press Spacebar until this reads Graphics - All.
4.Press Enter to press the default Close button.
Alternatively, if you're using Jaws 13 or later:
1.Press Insert + J to open the QuickSetting - Windows Live Mail dialog.
2.In the this dialog, a search edit box is the initial focus. Type the letter
g, and then press down arrow till you get to Graphics - Labeled.
3.To change the setting, press Spacebar until this reads Graphics - All.
4.Press Enter once, which clears the search box, and press again to press the
default OK button.
The following is an outline of how to label an unlabelled graphic. After this,
there are a number of sections which contain more details for labeling specific
graphics.
1.Select a message in the message list.
2.Press Insert + Numpad Minus to route the Jaws cursor to the PC cursor. The
Jaws cursor is now positioned over the first name of the sender of the email.
3.If you now press Insert Left Arrow once this moves you to the first graphic
to the left of the senders name. Pressing Insert + Left Arrow again moves you
to the second graphic to the left if there is one, etc.
4.Once you've moved to the graphic you want to label, press Insert + G to open
the Graphics Labeler dialog.
5.In this dialog, a Label edit box is the initial focus, and if the graphic is
unlabeled it will contain text such as Graphic 160. Type in a label for the
graphic, for example attachment.
6.If necessary, press Tab to move to the Braille Label edit box, and type a
braille label.
7.Press Enter to press the default OK button.
8.You're automatically returned to using the PC cursor
When you're finished labeling graphics, change the Jaws setting back so that
Jaws only reads labelled graphics
The following three sections give further guidance for labeling the unread,
attachment, and collapsed/expanded graphics. The number of each unlabeled
graphic depends on the windows theme that you're using. The following
information includes the numbers for both the default windows theme and the
classic theme, but if you're using a different theme then the numbers of
unlabelled graphics will be different.
Note that as you move to the left through the graphics, the first graphic is
always a graphic then indicates whether the message is unread, or read, or
something similar.
Unread graphic
If you're using Jaws 13, then Jaws reads if a message is unread, and there is
no need to label the unlabeled graphic.
If you're using Jaws 12, then select a message in the message list. To make
sure it's unread, open its context menu and choose mark as unread. If it's
already marked as unread, then that command is unavailable. The unread graphic
should be the first graphic to the left of the first name of the sender. The
number of the unlabeled graphic for the default Windows theme is 656, and for
the Windows Classic theme it's 429.
Attachment graphic
If the conversation grouping in on, then the next graphic after the read/unread
graphic, can be a collapsed or an expanded graphic. For the purposes of
labeling the attachment graphic it's less confusing if the conversation
grouping is switched off. To make sure that the conversation grouping is off:
on the View tab, in the Arrangements group, press the Conversations menu button
and choose Off.
Send yourself an email with an attachment. You may need to press F5 a couple of
minutes after you've sent it to download it from the email server. The
attachment graphic should be the second graphic to the left of the first name
of the sender. For both the default windows 7 theme and the Windows Classic
theme, the unlabeled graphic number is 160.
Collapsed/Expanded graphics
Send yourself an email, and then reply to that email. If you have the
conversation grouping on, then by default conversations are collapsed, and so
there should be a single message in the message list corresponding to these two
messages. If you press Right Arrow this expands the conversation, and the
second message should then appear below the first message. If you then select
and first message again, and press Left Arrow, this collapses the conversation.
With the conversation collapsed, then the collapsed graphic should be the
second graphic to the left of the first name of the sender. The number of the
unlabeled graphic for the default Windows 7 theme is 563, and for the Windows
Classic theme it's 53.
With the conversation expanded, then for the first message, the expanded
graphic should be the second graphic to the left of the first name of the
sender. The number of the unlabeled graphic for the default Windows 7 theme is
105, and for the Windows Classic theme it's 333.
Removing labels
If you have labelled a graphic, you can remove it by going back to that graphic
using the Jaws cursor, and in the graphics labeller dialog (Insert + G),
deleting the text of the label.
The labels of the graphics which you've manually labelled are stored in a file
deep in your personal folder. If you want to remove all these labels, then you
can do so by deleting this file:
1.Open the Start menu, and then open and move to the all programs menu.
2.Select the Jaws 13.0 folder (or different number), and open it.
3.Select the Explore Jaws folder and open it.
4.Select Explorer My Settings, and open it.
5.Windows Explorer opens, and the current folder is ENG. Press Alt + Up Arrow
to move up to a Settings Folder.
6.If you're language is English, there should be an enu folder. Open it.
7.There should be a file with the name Windows Live Mail.JGF. To remove all
your manually applied labels for this program, delete this file.
Keystrokes
Main window
Command
Keystroke
Mail options dialog
Ctrl + Shift + O
Switch to Mail view
Ctrl + 1
Switch to Calendar view
Ctrl + 2
Switch to Contact view
Ctrl + 3
Switch to Feeds view
Ctrl + 4
Switch to Newsgroups view
Ctrl + 5
Main window when viewing Mail
Command
Keystroke
Move between Folder tree and Message list
Tab
Cycle round: Folder tree, main view buttons, Search box, and the Message list
F6
Move to Inbox of default account
Ctrl + I
Create new message
Ctrl + N
Create new contact
Ctrl + Shift + C
Select next unread message
Ctrl + U
Reply to selected message
Ctrl + R
Forward selected message
Ctrl + F
Move selected messages to folder
Application key, V
Advanced message search
Ctrl + Shift + F
Send/Receive email messages
F5
Go to Folder dialog
Ctrl + Y
Reading message window
Command
Keystroke
Read message header
Alt + number (1-6)
Reply to message
Ctrl + R
Forward message
Ctrl + F
Next message
Alt + Right Arrow, or Ctrl + Period
Previous message
Alt + Left Arrow, or Ctrl + Comma
Next unread message
Ctrl + U
New message window
Command
Keystroke
Spell check
F7
Toggle whether Cc and Bcc edit boxes are shown
Alt + B
Send
Ctrl + Enter, or Alt + S
Save as draft
Ctrl + S
Main window when viewing contacts
Command
Keystroke
Move between the Folder tree and the Contact list
Tab
Cycle round: Folder tree, main view buttons, and the Contact list
F6
Create new contact
Ctrl + Shift + C, or Ctrl + N
Create new category
Ctrl + Shift + G
Ribbon when using standard windows keystrokes
Command
Keystroke
Move to the ribbon
Alt
Leave the ribbon
Alt or Esc
Cycle forwards or backwards round: Application menu button, tab names, and help
button
Right Arrow or Left Arrow respectively
Cycle forwards or backwards round: Quick Access Toolbar buttons, Application
menu button, active tab name, help button, the controls on the active tab
Tab or Shift + Tab respectively
Cycle forwards or backwards round: first Quick Access Toolbar button, customize
Quick Access Toolbar button, active tab name, and the first control in each
group on the active tab
Ctrl + Right Arrow or Ctrl + Left Arrow respectively
Cycle forwards or backwards round the Quick Access Toolbar buttons
Right Arrow or Left Arrow respectively
Move to Quick Access Toolbar from the first tab name
Up Arrow
Open the Application menu
Alt + F, or Alt, F
Quick Access Toolbar button
Alt, number
Ribbon when using the Jaws Virtual ribbon
Command
Keystroke
Move to the ribbon
Alt
Leave the ribbon
Alt or Esc
Cycle forwards or backwards round: Application menu button, tab names, and help
button
Right Arrow or Left Arrow respectively
Open a tab menu
Down Arrow or Enter
Move to Quick Access Toolbar from the first tab name
Up Arrow
Cycle forwards or backwards round the Quick Access Toolbar buttons
Right Arrow or Left Arrow respectively
Open the Application menu
Alt + F
Quick Access Toolbar button
Insert + 3, then Alt + number (Pass through needed because Alt + number used by
Jaws in this program)
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