Hello All! :)
I sent the following DM to @eDreams_en yesterday:
"Hello eDreams! :) It's me again: booking ref 2207539209
[26212419-1473372702] Apologies for the delay. I've been taking legal
advice. Turns out that when I booked my flights through your website,
we entered into a contract. We are requesting a copy of said contract
in effect at time of booking (Thu, Sep 8th). Please forward it to us
soonest so as to minimise any further delays in proceedings. Many
thanks!"
And this afternoon, I got this reply:
"Hi We have refunded our fees as a commercial gesture. Best regards Irene"
My final thoughts on this affair are summed up in my parting Tweet to Irene:
"Hi Irene. Sorry for the delay in replying. I had an Internet outage.
Anyways, thanks for refunding the fees. Very gracious of you. I'm glad
eDreams had a change of heart. I only regret that I had to persist for
so long before I was finally heard. I hope eDreams will learn from
this episode and adopt a more flexible policy towards
disabled/vulnerable people in future."
I'd just like to thank everyone for their support, and especially Pat
McCarthy for his learned legal advice.
Until next time...
John
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