[vip_students] Re: jaws/ computer problem
- From: "NCBI Support" <support@xxxxxxx>
- To: <vip_students@xxxxxxxxxxxxx>
- Date: Wed, 24 Apr 2013 12:26:05 +0100
Hi Vincent,
Sounds to me like you have a virus on there. You are going to need sighted
help as you can try the following;
Perform a system restore.
*. Go into safe mode and do the system restore from there.
*. You could also do an anti virus scan of your computer from safe mode.
You will need sighted help for this.
Paul.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack
Sent: 24 April 2013 11:51
To: vip students
Subject: [vip_students] jaws/ computer problem
hi folks using old computer to write this.
i cant seem to access my computer. i can enter password to enter computer
but then i cant get into my start button.
when i press insert f4 to restart jaws it says unloading jaws nothing
happens.
same with windows t to get to task bar. same with insert f11 to get to
system tray and same with windows m to get to desk top all i can do is press
control alt and delete to turn off computer to restart can anyone help
please. thanks.
Vincent
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