Hi, Elizabeth. It is my understanding that John works as customer
service support for all of the Benetech projects, not just
Bookshare. If that's the case, I imagine he's spread pretty thin. I
could be wrong about the scope of his job description. I think
Benetech is working with some technology for finding land mines, and
that sounds like pretty heavy duty work because it could save a lot
of lives. They are also working on technology and data analysis
regarding genocide and other human rights issues. If that is what
John is working on, I'd rather have him doing that than answering
questions about footnotes. I do care about Bookshare and even the
footnotes. It's a matter of priorities though. Land mines kill
people, usually people who have nothing to do with the wars fought
around them. I'd love it if Bookshare had its own support person,
but that's not too likely unless we find a way to get grant money to
cover paying a full-time staff member. These are just some of the
things I'm thinking about.
Monica Willyard
I just figure since he is supposed to be liaison between the volunteers and staff I at least want to know he reads the list regularly. Then I want to know whether it is his responsibility to comment on issues where the volunteers want feedback from staff. The last few issues included things like splitting up sentences across page boundaries, footnote notation, splitting sentences or putting them together on one side or another of captions, the wish list, and volunteers who are having difficulty subscribing.
He may be speaking to individual volunteers about issues. However, if the issue is one which many of us come up with perhaps he will want to reply to the list in future rather than to individuals so we all can learn.
E.
At 08:28 PM 10/12/2006, you wrote:E, I was wondering about what John's day is like also...I know that he has always given me 'more scans' whenever I have asked him, but I think it could help us understand certain 'things' if we had a notion about what his 'normal' day is like.
Smiles, Nancy and Natasha
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