Laura Ann, Smart Computing is a magazine published monthly which has a column called: <Action Editor> its by-line is:<Can't seem to get a response from a vendor or manufacturer? If you need help, we're here for you.>
If you continue to have difficulties with your scanner and tech. support, I would recommend contacting the Action Editor and spelling out your problem. It is surprising what a little National level negative press, and digging by someone who gets a pay check to be a pain-in-the-***, can accomplish.
Before someone asks, Smart Computing, is 1 of the magazines available as part of the NLS pilot daisy test. I'm not sure about their web braille offerings.
hth, Dave Contact info for Smart Computing follows: Editorial Staff (800) 544-1264 Fax: (402) 479-2104 editor@xxxxxxxxxxxxxxxxxx Smart Computing Editorial Staff 131 W. Grand Drive Lincoln, NE 68521 At 01:06 AM 12/6/2008, you wrote:
hello,I have had to contact Plustec about the opticbook 3600 scanner at least 4 to 5 times in the past month.
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