Cindy, the solution was I had it on the wrong scanner selection; should have looked further to find the correct one but I didn't see it and chose the one that had the right number plus the next number up; so if I had looked further up the page I would have saw myaprticular scanner and its number. I just missed it the first time. THank goodness that was all that was wrong. Patti Me and my guide dog; He does a good job, He keeps me safe So life is just great For me and my guide dog.