[bksvol-discuss] Serious problem!
- From: "Reggie & Lonnie" <regandlon@xxxxxxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Sun, 10 Jul 2005 21:36:17 -0400
Hello All:
I am writing on the list as I do not have any email or name to contact. I am
hoping by doing it this way that I will hear from someone who can help.
I received my 6.11 upgrade about 2 months ago. As probably everyone will
recall, I could not connect wirelessly. I received a lot of great feedback
from the list at that time. I also was working with tech support (a total of
about 5 hours with them). We first tried one router, then another router,
checked the wireless card in a laptop for about 2 days, and finally I called
back to tech support and told them there was something wrong with the machine.
Well, they would not let me send in the machine before they had exhausted every
possibility. As my husband is a computer engineer and certified in Microsoft
and as he had been helping me to set up wireless, I asked him to again call
tech support so they could try once more to help us with the machine. This
time they were talking for about 3 hours. They tried every possible fix, and
finally tech support told us to send the unit in.
I sent it in paying 124 dollars for shipping. After a week I called Humanware
and was told that they had mixed up my RMA and the unit had not been worked on.
They told me that I would be hearing from them but by Wednesday after the
fourth of July I still had not heard from them about the problem. I called
back and was told that New Zealand had to contact them later that day. I then
received a call from Humanware later that day. The technician sat on the phone
running what I thought was my BN and saying that "see it works." He said he
would send it back to me that day. I thanked him and told him I was looking
forward to using wireless finally.
Before I go further, as I said before we had a wireless router in the beginning
that the BN would not connect to. Because we thought maybe we needed a
stronger signal, we invested in one of the newer and stronger routers, another
200 dollars. When we got the machine back we tried to connect to 3 different
routers, the first one, the new one, and one that our neighbor had. IT DID
ABSOLUTELY THE SAME THING IT WAS DOING BEFORE!
In the meantime my husband had been asked by a friend of ours to upgrade his
BN. This morning we went and picked it up. We downloaded his product key and
upgraded, which went very smoothly. We have had no security on our router
except turning it off so it does not broadcast so it didn't take long for us to
turn it on and stick in my network card and yup, it did everything. I was able
to go from site to site, downloaded 109 emails, go back to the net right after
that and ask for another site, go outside and ask for a web site, and I even
went all the way inside my neighbor's house and never lost the signal. My unit
still does not work at all. We now know it is not the router, not the network
card, not metal, not magnets, not bricks, not concrete, not because it is on
the top of the computer desk, but we do know it is my unit. I have paid a
total of 300 some dollars plus paying for the SMAs just to try and get
wireless. Now before I get really upset and start getting nasty which will not
help me or my unit I will go to bed. I wish to communicate with someone who
will work with me and give me some satisfaction, not just platitudes. I am not
saying that Pulsedata did anything wrong, but I had a situation where my unit
was mistaken for a refurbished unit and then they came back and said that no it
was a new unit. I am wondering if it really was a refurbished unit and maybe
the distributor I bought it from switched them on me. OK, enough I'm almost in
tears again. If you have read this far, thanks for listening and/or reading.
Regina Alvarado
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