Jonathan's email address is: mailto:jonathan.mosen@xxxxxxxxxxxxx Jonathan is a good guy and will do what he can to help you. Sadly, I don't know that the same can be said for many of the other Humanware employees. Scott ----- Original Message ----- From: Jill O'Connell To: bksvol-discuss@xxxxxxxxxxxxx Sent: Sunday, July 10, 2005 11:35 PM Subject: [bksvol-discuss] Re: Serious problem! Why don't you write directly to Jonathan Mosen and send him a copy of your E-mail?