[bksvol-discuss] Re: Sincere apologies for Bookshare website performance
- From: "Christina" <greensleeves1@xxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 23 Apr 2012 17:13:22 -0400
Hello.
Thank you for your thoughtful note and for the update.
Christina
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Fred Slone
Sent: Monday, April 23, 2012 11:50 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Cc: Fred Slone
Subject: [bksvol-discuss] Sincere apologies for Bookshare website
performance
Good morning everyone,
I wanted to take a moment and offer a sincere apology for the challenges
many of you have faced in working with the Bookshare site as volunteers.
Please do know that we are aware that we are still have more than a little
work to do in getting the website performance where we would like for
volunteer submissions and checkout. We are so grateful for all of the
wonderful work that each of you do as volunteers and we know that your time
is valuable and wasting it on an under-performing website is more than a
little irritating. We have been talking over the issues with our
Engineering team for several months now and they are also trying to find
solutions.
Unfortunately, I do not have a quick or easy answer for you (yet). Our
relatively small number of engineers is being pulled in many, many
directions and face a very difficult balancing act of which priorities to
work on and the website fixes are not necessarily quick or easy. As soon as
I have more definitive answers, Alisa or I will make sure that you are all
the first to know.
It kills me to read the heartfelt notes from volunteers who have worked so
hard on a book and then run into a performance snafu on our site. If we
could beg your patience and indulgence for a bit longer, we will/are trying
to find a fix, even if a bit at a time. The work you do makes a difference
for Bookshare members all over the country and many times, you may not even
know who you have helped. So, if you will forgive us our "faults" in this
area, we hope to continue to see your books submitted for many years to
come, we wouldn't be the same without you.
Regards,
Fred Slone
Director of Operations
Bookshare
Phone: (650) 644-3420
Email: freds@xxxxxxxxxxxx
www.bookshare.org
Join us in celebrating our 10th Anniversary!
To unsubscribe from this list send a blank Email to
bksvol-discuss-request@xxxxxxxxxxxxx
put the word 'unsubscribe' by itself in the subject line. To get a list of
available commands, put the word 'help' by itself in the subject line.
-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.1913 / Virus Database: 2411/4953 - Release Date: 04/22/12
To unsubscribe from this list send a blank Email to
bksvol-discuss-request@xxxxxxxxxxxxx
put the word 'unsubscribe' by itself in the subject line. To get a list of
available commands, put the word 'help' by itself in the subject line.
Other related posts:
