I echo Christina's thanks for your nice note. Also, I was wondering about one member of your team (please write me off list, or have h im write me off list if he's on the engineering team Unfortunately I don't remember his name, but he was a volunteer several years ago and I think was majoring in something that would qualify him to work on your engineering team. He may have been at the U. of Ill. or Indiana;all I remember is that he hoped to go to Chicago for a spring break. we had a nice correpondence. I'd be happy to hear that he's working for bookshare. Cindy Join us in celebrating our 10th Anniversary! TinyURL.com/752cyrs >________________________________ > From: Christina <greensleeves1@xxxxxxxxx> >To: bksvol-discuss@xxxxxxxxxxxxx >Sent: Monday, April 23, 2012 2:13 PM >Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website >performance > >Hello. >Thank you for your thoughtful note and for the update. >Christina > > >-----Original Message----- >From: bksvol-discuss-bounce@xxxxxxxxxxxxx >[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Fred Slone >Sent: Monday, April 23, 2012 11:50 AM >To: bksvol-discuss@xxxxxxxxxxxxx >Cc: Fred Slone >Subject: [bksvol-discuss] Sincere apologies for Bookshare website >performance > >Good morning everyone, > >I wanted to take a moment and offer a sincere apology for the challenges >many of you have faced in working with the Bookshare site as volunteers. >Please do know that we are aware that we are still have more than a little >work to do in getting the website performance where we would like for >volunteer submissions and checkout. We are so grateful for all of the >wonderful work that each of you do as volunteers and we know that your time >is valuable and wasting it on an under-performing website is more than a >little irritating. We have been talking over the issues with our >Engineering team for several months now and they are also trying to find >solutions. > >Unfortunately, I do not have a quick or easy answer for you (yet). Our >relatively small number of engineers is being pulled in many, many >directions and face a very difficult balancing act of which priorities to >work on and the website fixes are not necessarily quick or easy. As soon as >I have more definitive answers, Alisa or I will make sure that you are all >the first to know. > >It kills me to read the heartfelt notes from volunteers who have worked so >hard on a book and then run into a performance snafu on our site. If we >could beg your patience and indulgence for a bit longer, we will/are trying >to find a fix, even if a bit at a time. The work you do makes a difference >for Bookshare members all over the country and many times, you may not even >know who you have helped. So, if you will forgive us our "faults" in this >area, we hope to continue to see your books submitted for many years to >come, we wouldn't be the same without you. > >Regards, >Fred Slone >Director of Operations >Bookshare >Phone: (650) 644-3420 >Email: freds@xxxxxxxxxxxx >www.bookshare.org > >Join us in celebrating our 10th Anniversary! > > > > > >To unsubscribe from this list send a blank Email to >bksvol-discuss-request@xxxxxxxxxxxxx >put the word 'unsubscribe' by itself in the subject line. To get a list of >available commands, put the word 'help' by itself in the subject line. > >----- >No virus found in this message. >Checked by AVG - www.avg.com >Version: 2012.0.1913 / Virus Database: 2411/4953 - Release Date: 04/22/12 > >To unsubscribe from this list send a blank Email to >bksvol-discuss-request@xxxxxxxxxxxxx >put the word 'unsubscribe' by itself in the subject line. To get a list of >available commands, put the word 'help' by itself in the subject line. > > > >