MessageIt was; thanks. ----- Original Message ----- From: John Glass To: bksvol-discuss@xxxxxxxxxxxxx Sent: Monday, March 05, 2007 4:28 PM Subject: [bksvol-discuss] Re: When does the month end? Hi Ken, Your counter should have reset on March, I'll take a look at it. John Glass Customer Support Manager, Bookshare Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Phone: +1 650 644-3403 Fax: +1 650 475-1066 john.g@xxxxxxxxxxxx www.benetech.org The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Kenneth Cross Sent: Thursday, March 01, 2007 10:07 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] When does the month end? In late February I requested a download from BookShare and was told I had exceeded my quota for the month. Now, in March, I am still being told the same thing. When does the month end?