Hi Judy et al, Thanks for your patience in receiving my reply. As Carrie mentioned in her email yesterday, this is a very difficult issue that doesn't lend itself to obvious solutions. Yesterday's meeting with the Volunteer Advisory Team (VAT) really helped me understand the community at large and made me privy to ongoing concerns, processes and logistics, all of which I'm keen to learn. As background to Julie's initial response, Bookshare was alerted to a problem situation and addressed it through a broad statement of policy. The intent of stating the policy was certainly not to alienate nor discourage anyone in the community. Instead, it was a reminder that transmitting whole books, more than just pages, is indeed a violation of copyright and must be avoided. I am sorry that there was some misunderstanding around communication. However, I believe through this forum, we have now been able to address the real issue at hand. I want to reiterate how important you all are to Bookshare and we do listen to your concerns and feedback. Once again, thank you for your contributions and continued support of Bookshare. Nicole Norton Bookshare Volunteer Program Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Phone: +1 650 644-3459 nicolen@xxxxxxxxxxxx<mailto:pavim@xxxxxxxxxxxx> www.benetech.org<http://www.benetech.org> The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization