That's awesome Neville. Tell us what happened and what was finally the resolution. HF ----- Original Message ----- From: neville To: ddots-l@xxxxxxxxxxxxx Sent: Tuesday, August 07, 2007 10:37 AM Subject: [ddots-l] great teck support I just want to thank Bryan Smart publicly for the excellent technical support that he provided me yesterday. The fact that he was willing to stay on the phone with me more than an hour until my problem was resolved shows a very high standard of excellence. Thanks again to dancing dots for what you do.