I had a problem with my dialog boxes. They would not reed. Also My audio snap kept opening when ever I opened a project. Bryan and I stayed on the phone for at least an hour working on the problem. He emailed me a script modification Which did not solve the problem, but then he showed me where I could down lode the update for jaws 7.0. Now my problem is gone. ----- Original Message ----- From: HF To: ddots-l@xxxxxxxxxxxxx Sent: Tuesday, August 07, 2007 2:22 PM Subject: [ddots-l] Re: great teck support That's awesome Neville. Tell us what happened and what was finally the resolution. HF ----- Original Message ----- From: neville To: ddots-l@xxxxxxxxxxxxx Sent: Tuesday, August 07, 2007 10:37 AM Subject: [ddots-l] great teck support I just want to thank Bryan Smart publicly for the excellent technical support that he provided me yesterday. The fact that he was willing to stay on the phone with me more than an hour until my problem was resolved shows a very high standard of excellence. Thanks again to dancing dots for what you do.