[ddots-l] Re: saffire pro 24 problem

  • From: Chris Smart <csmart8@xxxxxxxxx>
  • To: ddots-l@xxxxxxxxxxxxx
  • Date: Thu, 21 Jun 2012 12:42:23 -0400

It could be dirty contacts, or a change in the control pannel software, or something more serious internally.


You'll probably need to send it off for repair.

At 02:16 AM 6/21/2012, you wrote:
Good day, or night to all! I have a little problem with my saffire pro24?s headphone output. About a month ago I noticed that everytime I?d power up my saffire, the left channel on the headphone output would be softer then the right, and the audio passing through this channel from a media player, soft synth or any form of audio I?d send through the device wasn?t clean. By this I mean that it sounded almost as if their was a faulty connection within the device. I realized however, that if I sent a loud portion of audio through the saffire the problem would be fixed for a few days and then it would occur again. Interestingly enough, the audio coming from the line outputs is flawless. Yesterday the problem seems to have become permanent and no matter what I do the left channel is still faulty! I also noticed that my left xlr combi input is much softer then the right.

I?m running win 7 ultimate 32 bit with sonar from a hp dv6 laptop (not like that matters, as the problem seems to be hardware related). Could this have been caused by a power surge? Or maybe something might have happened during transportation as I use my equipment at varsity, church, home and at a studio?

Any thoughts or suggestions would be greatly appreciated!

Thanks a lot!
Kind Regards


Calvin Botha
Student Document Controller

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