[duxuser] Fw: problems with Juliet
- From: "Douglas Richard Dexheimer" <drichardd@xxxxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Mon, 8 Nov 2010 11:21:31 -0600
I hope these suggestions will resolve my problems. Thanks anyway for your
support.
Douglas Richard Dexheimer
Chief of Braille Production
Born Again Productions
Friedman Place Room #308
5527 N. Maplewood Avenue
Chicago, Il 60625
(773) - 409 - 6163
drichardd@xxxxxxxxxxxxx
----- Original Message -----
From: "Enabling Technologies Customer Support" <Support@xxxxxxxxxxxx>
To: "Douglas Richard Dexheimer" <drichardd@xxxxxxxxxxxxx>
Sent: Monday, November 08, 2010 10:52 AM
Subject: Re: problems with Juliet
Dear Mr. Dexheimer,
Thank you for contacting us.
It sounds like you have a couple of things going on. First, the paper-out
and top-of-form sensors probably need to be cleaned. We can walk you
through
this process over the phone, but you will need either medical grade
isopropyl alcohol or denatured alcohol and Q tips before we can walk you
through the procedure.
If the tractors aren't adjusted correctly to fit the width of your paper,
They may appear to be out of alignment, so we will want to try to assess
what's going on here when we talk with you, as well.
There is a good chance that the embosser will not need to come to Florida
for service. If it does, though, please be aware that we do not have a
loaner program. However, our average turn-around time for repairs is
generally not more than two weeks.
Please let us know the best number and times to contact you.We are
available
for telephone support between 9:00 A.M. and 4:00 P.M. Eastern Time,
Monday-Friday.
Best regards,
Cheryl Lenartiene
Customer Support Group
Enabling Technologies Company
1601 NE Braille PL
Jensen Beach, FL 34957
Phone: 800-777-3687 Ext. 218
E-mail: support@xxxxxxxxxxxx
Web: http://www.brailler.com
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