[duxuser] Re: Help with 10.5, Juliet Classic and New Computer
- From: Steve Dresser <s.dresser@xxxxxxxxxxx>
- To: duxuser@xxxxxxxxxxxxx
- Date: Mon, 29 Aug 2005 18:08:40 -0400
Paula,
From what you describe, it sounds like you may be using an early
release of Version 10.5. Try downloading the patch for Version 10.5
from Duxbury's Web site: www.duxburysystems.com. The patch fixes
some embosser problems, and I think your Juliet classic will work
much better once the patch is installed. I had trouble with my
Juliet Classic until I installed the patch, and now it works
fine. If you still have trouble after installing the patch, it may
be time to bug Tech Support again. They're probably swamped with
lots of calls at this time of year, as everyone is trying to get
things set up for the start of school.
Steve
On Monday 8/29/05 15:45 Paula Henderson wrote:
Hi duxusers;
I hope someone can help. I have been using Duxbury 10.3 and Windows
98 and a DOS scanner from 15 years ago. This year I tried to
condense the amount of computers on my desk to one so now I have
upgraded Duxbury to 10.5, a new scanner, OpenBook for scanning, but
I must have an incompatibility with the computer and Juliet. I
ordered Juliet eight years ago when the other embosser cost as much
to repair as it cost to get a new one. Here are the items I have done.
1. Global Embosser
Enabling Juliet Classic
Generic Text Only lpt1
margins: 14.44 right
15.04 left
I also have follower the section from Juliet online manual
Connecting to your computer.
I had to upgrade from 10.3 to 10.5 because someone got into my
locked drawer and permanently borrowed some of my software and
Duxbury 10.4 was one of the CDs they borrowed.
I contacted Enabling Technologies and Cheryl Lenaritene sent me an
email and I followed it as directed.
I contacted Duxbury support three times with no response at all as
of yet. I am a bit disappointed in the response time.
The only thing I have not tried is a new parallel cable to see if
there is a problem there, but I am waiting for our tech personnel to
get back to me with that since all the cables have to be purchased
through them.
What can you recommend for an embosser when you tell it to emboss a
document it embosses one line with symbols in no readable order. An
that is all I get for any size document.
Can anyone out there give me some suggestions because I have things
I need to get completed for my students and little time to get them
done in. Guess Perkins needs to get put to use. What am I doing
wrong to get things to work together well?
Paula Henderson, TVI
Wheatland, WY
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