[duxuser] Re: Number of cells being brailled
- From: Steve Dresser <s.dresser@xxxxxxxxxxx>
- To: duxuser@xxxxxxxxxxxxx
- Date: Tue, 18 Dec 2012 22:34:41 -0500
Becky,
Based on your description of the symptoms, I'd say you have a mechanical
problem with the embosser. The best way to determine this is to put the
embosser in Self-test mode, which you can do by following these steps:
1. Take the printer off line by pressing the On/Off-line button on the
keypad.
2. Then enter the service menu by pressing 0E on the embosser's keypad.
3. Start the self-test by pressing 3E on the keypad. The embosser will
print all six dots of the cell, and continue to do so until you press
any key on the keypad. Let the embosser run for a few pages to see
whether the dots in cells 24-30 stop printing as they did in your
documents. When you have printed enough pages to determine that the
cells are either printing or not printing correctly, press any key on
the keypad to stop the embossing.
4. Exit the service menu by pressing 1E. The embosser will go through
its normal startup sequence and come back on line.
If your embosser misbehaves during the self-test, it's time to call your
friendly Tech Support person at Enabling. If all cells print correctly
during the self-test, it's time to reset the embosser to factory
defaults. As I said before, I don't think you'll have to do that.
Steve
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