[duxuser] Reinstalling Duxbury
- From: "Barbara Sheinbein" <batterseye@xxxxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Sun, 16 Jan 2011 15:53:51 -0600
Hello Everyone,
My hard drive for my desktop recently had to be replaced. I am slowly
restoring items. I am stumped as to why Duxbury is not working. I have a
Basic-D embosser. I used the Index wizard to install drivers. I hear a
beep when I turn the embosser on so I figure that is good. I did hear at
one point about something like driver recognized. I cannot recall exact
words. I am using a computer with Vista Basic. I am using Duxbury 10.7 SR
1.
I next installed Duxbury and have to use the application key with
administrative privileges to do some things. I did check for updates and I
was told my copy of Duxbury is up to date.
I have rebooted hoping this might help. It did not.
Below is an outline of the steps I took with Duxbury.
Go into Global settings; narrow paper, top margin 1; number of lines 25.
Global menu:
Tab to new button, press space bar; choose embosser model.
Select I for Index and arrow to Basic D.
Output options, select send to printer.
Tab. Make sure Basic D version 3 is highlighted.
Control tab to go to Device settings tab.
Tab once to embosser version. Select 10.25 or newer. Hit enter twice to go
back to main screen.
I seem to recall this was when I was installing the drivers. Well the only
other thing that was different was a prompt I got about the system could not
work with or something with the Sheriff file. I was prompted to go back to
the installation page at the time. I decided to change the location from
the default to within the program files folder. I was able to continue the
installation without an issue.
When I open a document in Duxbury all seems normal and after selecting
emboss nothing happens. No sound or error message. I did check to be sure
the connecting cable was connected and snug.
What step did I miss or do incorrectly? I would call Duxbury, but I do not
have any days off work except for Monday and the offices are closed on
Monday.
Thanks in advance for any help.
Barbara
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