Try this sequence with your computer off. 0.0e 95e 96e 98e 99e. Hope this helps. ----- Original Message ----- From: dhansen@xxxxxxx To: Duxbury support Sent: Thursday, September 14, 2006 4:23 PM Subject: [duxuser] Resetting Juliet to defaults Hello: I tried to reset one of our Juliets using Steve's directions. When I got to the 95 E, it made the error noise, and I couldn't go any further. Any ideas? Thanks Don