Hello Listers: As you all should know, free technical support is available to all registered DBT WIN users via telephone +1-978-692-3000 as well as via email support@xxxxxxxxxx When contacting technical support please have your DBT WIN serial number available. as well as what OS you are running, the version of DBT Win you are using, versions of any other relevant software involved, and as detailed information about your problem as possible. If you do not see a public response to a question it may be because it is being handled off list. Sincerely, Neal